Colleague Care Advisor - 6 month FTC
The Very Group, United Kingdom

We’re The Very Group, home to Very.co.uk, Littlewoods.com and a team of 4,000 super-talented people.

We’re the UK’s largest integrated digital retailer and financial services provider, and we’ve been helping customers say yes when it matters most for over 100 years. In that time, we’ve consistently reinvented our business to adapt to economic conditions and industry changes going from bricks, to clicks, to mobile.

But despite our passion for reinvention, we’ve never wavered from our purpose; to make good things easily accessible to more people. It means giving our customers the brands they love, an outstanding shopping experience and flexible ways to spread the cost.

We’ve continued to deliver for our customers throughout the Covid-19 outbreak and we’ve done it by transforming the way we work.

We’re fired up for the future and the next stage in our development. We’ll give customers access to more great brands for themselves and their families, a seamless shopping experience and even more control of their finances through innovation in flexible ways to pay.

Ready to reinvent? Get in touch.

After serving us brilliantly for a long time we’re on the edge of a new chapter for our people services team. We’re changing our set-up, ways of working and name. And as we become The Very Group’s colleague experience (ColExp) tribe we’re on the hunt for a new Colleague Care Advisor to join us with an immediate start.

For our next chapter, we’re going to organise ourselves into three squads that map our colleague journey - beginning, being and ending. The squads will be made up of a colleague experience lead, colleague care?specialists and colleague care advisors (this opportunity).

This role is part of a squad that ensures our colleagues have the most frictionless and best-ever colleague experience - from before they’ve started to after they’ve left.

Working in more progressive ways, keeping connected to the wider people team with collaboration at it’s heart. Delivering the daily interactions and processing with operational excellence (meeting all our regulatory and legal requirements).

Keeping focused on delivering a thoughtful and consistently high quality of care across the key focus areas for the squad. Also, identifying and delivering incremental improvements to the colleague experience at that point in the journey.

Key Responsibilities

Operational excellence:

• Resolve any colleague questions linked to pay or people team processes and policies.
• Actioning of all transactional processing linked to the colleague journey and pay and benefits accurately and within agreed SLAs
• Provide administration and processing support to HR Operational teams and wider people services team as and when required
• Follow agreed processes to ensure service standards are maintained
• Support payroll - receive, analyse and expand data for input into the payroll system and running amp; / or checking of monthly payrolls

Continuous improvement

• Adding to and working through the squad backlog of CI initiatives to progress with improvements to the colleague experience
• Adopt a digital-first approach and continually look for ways to remove paper dependencies

We’re looking for someone who can join us with an immediate start and has a shed load of passion for people full of energy and curiosity to learn.

These are the key things we think would make you brilliant for this job:

• Passionate about colleague experience
• Open and curiously minded ask questions, get involved and try new things
• Natural collaborator sharing and building things together
• Incremental and continuous improvement mindset
• Brave and bold and up for giving new things a try
• Organised and planful with the ability to prioritise own workload
• Clear communicator with the ability to build strong relationships
• Bias for action and delivery a love of moving fast and getting stuff done
• Knowledgeable and willing to share that knowledge with a good understanding of relevant legislation, policies and procedures - and be keen to upskill others in it too
• Calm and controlled under pressure
• Good working knowledge of Microsoft office applications and HR Oracle
• Discreet and trustworthy

• 250 flexible benefits allowance
• 27 days holiday + bank holidays
• Flexible working culture
• 25% discount on our Very.co.uk clothing,footwear and home and 15% off electricals
• Health and wellbeing agenda
• Private pension matched at 6%
• Cycle to work scheme
• Free on-site parking *Subject to availability and postcode eligibili

Job Rewards and Benefits