Who we are...

Launched in 2012, BorrowMyDoggy is one of the UK’s fastest growing online dog communities, enabling dog owners to connect with friendly locals who can help take care of their dogs. Our aim is to leave ‘Pawprints of Happiness’ on the lives of dogs and people.

What's like working with us

We’re a fun go getter team who always take initiatives and come up with ways to improve BorrowMyDoggy. As we are an early stage start-up company, there is plenty of room to grow and take on new responsibilities.

Who we’re looking for:

Do you thrive in a fast paced environment and get excited about new challenges? We are currently hiring for a Customer Service Intern and we would love to find someone who wants to be a key member of our growing pack.

You'll be answering incoming customer queries and calling out to members to check on their experience. You’ll need to be a great communicator, organised, with a real interest in helping others to make a positive difference. There will be lots of challenges and changes (as in any startup), so you have to be resilient and flexible. Being able to take the initiative and face challenges with a smile is essential.

Initially it will be a 6 months paid full-time internship. We are happy to look at extending the role depending on performance and your wish to grow with the company.

Only successful applicants will be contacted and invited to an interview.

Requirements

Manage large amounts of inbound and outbound calls in a timely manner

Answering incoming questions and queries (both email, phone and instant chat)

Strong phone and verbal communication skills along with active listening

Previous experience in a customer support role

Willingness to meet objectives, exceed them and grow professionally, without the need of a lot of supervision

Ability to use Word and Excel

Open to flexibility in their job role willing to help out where needed, including working weekends

Ideal attitude

Happy to chat to anyone

Quick to learn and able to think on your feet

Good at self-motivating

Outgoing and energetic

Benefits

• A fun and friendly dog loving team
• Contribute to shaping the future of a rapidly growing tech company