Who we are...
Launched in 2012, BorrowMyDoggy is one of the UK’s fastest growing online dog communities, enabling dog owners to connect with friendly locals who can help take care of their dogs. Our aim is to leave ‘Pawprints of Happiness’ on the lives of dogs and people.
What's like working with us
We’re a fun go getter team who always take initiatives and come up with ways to improve BorrowMyDoggy. As we are an early stage start-up company, there is plenty of room to grow and take on new responsibilities.
Who we’re looking for:
Do you thrive in a fast paced environment and get excited about new challenges? We are currently hiring for a Customer Service Intern and we would love to find someone who wants to be a key member of our growing pack.
You'll be answering incoming customer queries and calling out to members to check on their experience. You’ll need to be a great communicator, organised, with a real interest in helping others to make a positive difference. There will be lots of challenges and changes (as in any startup), so you have to be resilient and flexible. Being able to take the initiative and face challenges with a smile is essential.
Initially it will be a 6 months paid full-time internship. We are happy to look at extending the role depending on performance and your wish to grow with the company.
Only successful applicants will be contacted and invited to an interview.
Manage large amounts of inbound and outbound calls in a timely manner
Answering incoming questions and queries (both email, phone and instant chat)
Strong phone and verbal communication skills along with active listening
Previous experience in a customer support role
Willingness to meet objectives, exceed them and grow professionally, without the need of a lot of supervision
Ability to use Word and Excel
Open to flexibility in their job role willing to help out where needed, including working weekends
Happy to chat to anyone
Quick to learn and able to think on your feet
Good at self-motivating
Outgoing and energetic