Hi, we’re Treatwell.

Here at Treatwell, we are changing the way people book their hair and beauty services. We make booking hair, beauty and spa treatments simple, effortless and fast around the clock.

Today we are the leading beauty booking platform in Europe working with over 25,000 salons, processing over 1 million orders per month and operating across 11 countries. Our success to date is completely down to the 500 driven, passionate and brilliantly-talented people working together to harness the power of beauty, and the beauty of technology.

However, we are still not even close to being done. Today, less than 2% of hair and beauty is booked online - that’s tiny. We believe that booking online is inevitable and our mission is to give every customer their perfect hair and beauty experience.

But, for us to really fulfil our vision of revolutionising the industry we need to do something much more profound we need to grow the entire industry and empower more people to feel good about themselves more often. We believe that Treatwell can make the world more radiant.

The Role

A champion and role model of Treatwell’s culture and values, the People Operations Manager will be responsible for creating a seamless experience throughout the entire employee lifecycle for our UK and Irish markets.

Reporting into the People Operations amp; Talent Acquisition Director, Northern Europe with close connections to senior stakeholders across the business, you’ll be the go-to person on the ground for all local leaders and employees.

Working collaboratively with fellow local People Operations Managers, you will ensure an aligned and consistent approach to people operations across the business, delivering exceptional results against the People Team strategy.

You Will

• Autonomously manage tasks raised via our People Support Portal including team, employee and salary changes amp; employee information requests .
• People systems administration and ensuring the quality amp; accuracy of local people data. Confident preparing reports; analysing data and communicating with leaders.
• Train, develop and manage a People Operations Executive, working collaboratively to support the UKIE market
• Manage the monthly payroll process for the UKIE markets. You will be the point of contact for all payroll queries.
• Manage and support leaders with all local employee relations issues including performance, disciplinaries amp; grievances, employee absences and dismissals.
• Deep understanding of local HR legislation, take ownership for keeping up to date on the law amp; any changes, forming a successful partnership with the Legal team.
• Monitor our core HR processes and policies, from planning through to actioning necessary changes both locally amp; across the group.
• Work with leaders to drive employee engagement, including responding to and actioning on Peakon feedback, identifying overall areas for improvement, innovation and change.
• Working collaboratively with the Directors of People Operations and Talent to deliver on key strategic projects across areas such as performance, onboarding, recognition amp; more.
• Commit to continuous improvement and implementation of People-centric HR solutions, by staying ahead of the latest industry trends and ensuring scalability.
  

About You

• A true HR generalist, with a proven track record of supporting a fast-paced team.
• Reactive, employee centric in your approach
• Excellent organisation, prioritisation amp; attention to detail.
• Strong communication skills; both written amp; verbal.
• Data-driven and logical in your thinking.
• Empathetic amp; a great listener who can demonstrate a good balance of emotional intelligence with pragmatic judgement.
• Tech-savvy and confident navigating around new systems independently.
• Trustworthy; treating highly confidential information and situations with the utmost integrity.
• Excited to transfer your knowledge and coach our People Operations Support Executive.

Perks

• Flexible holiday policy - we don’t count how many days you’ve taken
• Enhanced parental pay and pension scheme
• Fantastic parties and social events (Covid-19 permitting)
• Legendary Friday social events (Covid-19 permitting)
• Work alongside a talented, entrepreneurial team in a lovely central London office

Interview Process

All shortlisted applicants will be invited to a phone interview with our Talent Acquisition team. You’ll then have an interview with our People Operations amp; Talent Acquisition Director and our Senior Commercial Finance Manager, followed by a final discussion with our People Operations Support Executive. Currently all face to face interviews are over google hangout.

Current Working Setup

The health and safety of our employees is of the utmost importance to us. Therefore, we are following local government guidelines which means that we encourage our employees to work from home - there is no expectation that they should come to the office at this time. Our office is still open and we have put processes in place and taken every precaution to make it a safe environment for those who might occasionally need to be there.

Open to All

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. People of colour, LGBTQIA+ people, neurodiverse people, individuals with impairments and parents are encouraged to apply. We encourage you to notify our team of your pronouns at any stage of your application.

We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.