Relationship Manager - Banking Services

Relationship Manager - Banking Services
Starling Bank, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 8, 2021
Last Date
May 8, 2021
Location(s)

Job Description

Our Banking Services division, which makes the bank’s proprietary best-in-class banking and payments infrastructure (Banking-as-a-Service) available to third parties, has an increasing number of institutional clients, while payment volume is increasing significantly. The Starling Marketplace, Europe’s first fully integrated financial marketplace, provides customers with access to third-party financial services and now has over 30 partners, with many more in the pipeline.

Our industry-leading APIs, infrastructure and expertise help enable corporates, governments, e-money licence holders and financial institutions real-time access to all the main payment schemes in the UK and Europe.

We utilise our banking licence to enable businesses including banks and fintechs - to develop and scale new customised products, such as savings or current accounts and debit cards, quickly and efficiently without the need to become a regulated entity.

The Relationship Manager is a member of a coverage team that is responsible for building relationships with Fintech’s and Banks across the UK. The role responsibilities include managing and cross-selling a client portfolio with a focus on deepening relationships. In addition to being the primary point of contact and key advisor for your customers, you will also be accountable for developing new business.

Responsibilities will include:

  • Serving as a contact point for our key clients, conducting regular service reviews, and exceeding their expectations by delivering a highly professional service
  • Focus on client retention and cross-selling opportunities
  • Manage client financials and volume trend analysis
  • Maintain a solid understanding of client business, flows and overall relationship
  • Demonstrate a consultative approach in building the relationships and contribute to the teams overall financial goals
  • Account Planning
  • Maintain CRM pipeline
  • Keep abreast of industry, competition, financial markets and other changes that may impact the portfolio
  • Working with operations and compliance teams to ensure the efficient completion of regular reviews
  • Communicating updates and developments from the business to clients

Requirements

Experience in a similar role, ideally at a fast-paced technology organisation or Bank/Financial Institution

A proven track-record of building and retaining relationships with clients

Excellent communication skills, both verbal and written, and a keen eye for detail

Strong organisational skills and the ability to work in a fast-paced environment

A team player who is able to interact with stakeholders at all levels

A natural problem-solver, who takes the initiative to resolve issues in a timely manner

Ability to multi-task and prioritise work effectively in line with business demands

Ability to Partner and collaborate across internal teams

Capable of working effectively in a team environment with minimal supervision

Benefits

  • 33 days holiday (including public hols). You’ll also get your birthday on us
  • 16 hours paid volunteering time a year
  • Private Medical Insurance with VitalityHealth
  • Contributory pension scheme
  • We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!
  • Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
  • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
  • Gym membership options
  • Full details are available on our careers site
About Us:

Starling is a leading digital bank on a mission to disrupt the banking industry.

Since our launch in 2014, we've surpassed 2 million accounts, including over 300,000 business accounts. Our total deposits, meanwhile, have topped 5 billion and we have lent over 2bn over the same period. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award three years running, and now employ over 1200 people across our London, Southampton, Cardiff amp; Dublin offices.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity amp; inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Pri

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Starling Bank

Information Technology and Services - Cardiff, United Kingdom
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