TOCA SOCIAL
Want to play?
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! We are looking to build a team of hospitality focused individuals with a passion for taking care of people first.
We’re creating a whole new way to come together to eat, drink and play! Our games are unique and accessible, designed for people of all ages and abilities and our modern Americana world-class food and drinks menu has been designed by a top Michelin trained creative chef.
Our modern venue offers our guests the best experience including:
Eat, drink and play like never before in their own personal booth!
Fun and interactive football-based games designed for all skillsets, even those who have never kicked a ball!
17 personal playing booths, 3 stylish bars, selfie booths and multiple photo moments, plus an incredible decadent mouth-watering dessert room!
AT TOCA Social, Everybody Plays.
Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll swiftly fall in love with our concept!
The TOCA Group is strongly backed by several Private Equity and high net worth investors, including the largest shareholder in Topgolf. TOCA's Board of Directors includes some of the most respected names in the global sports and entertainment industries.
ABOUT YOU
We are seeking a guest obsessed leader for our first TOCA Social venue, located at The O2 in London (UK). Working closely with the leadership team to oversee day to day operations, our Reception/Front of House Manager will also own the entire guest experience from booking, greeting, check-in, to playing the games. This leader will be masterful in creating fantastic first impressions and lasting memories!
Specifically we are looking for:
- A customer service ambassador, continuously striving to exceeding guest expectations
- A genuine passion for helping others with an outstanding attitude and a world class approach towards exceeding guest expectations
- A hands on operator willing and able to fully support the team
- A confident amp; inspirational leader with a keen eye for detail and a hospitality mindset
- Ability to work under pressure and at pace to meet time-critical requirements to secure a Guest centric environment with an ability to think on your feet
- Exceptional attention to detail amp; observation skills with a ‘can do’ mindset
- An entrepreneurial spirit with a capacity to react to business needs thoughtfully and creatively, to problem solve and work as part of a wider team to continually evolve the operation
- Comfort in delegating and coaching, while taking responsibility for outcomes
- A track record for embedding a culture of service excellence within the team
- A coach and developer of people, empowering the team to surpass Guest expectations, resulting in a motivated and high performing team
- Adaptive and flexible - must possess the ability to move around the company if required
- Resilient, tenacious and optimistic; able to maintain motivation in a challenging and changing environment
- Highly functioning team player with an ability to forge meaningful and lasting relationships
- An excellent communicator who embraces differences and is respectful of everyone
THE ROLE
A highly organised, natural leader, capable of working across-departments and able to demonstrate
Leadership:
- Support amp; lead a dynamic guest services team to successfully anticipate and exceed the needs of our guests visiting TOCA Social
- Create a ‘Greatest Of All Time’ team culture where staff are empowered to surprise and delight Guests in order to elevate and personalise their experience
- Responsible for the hiring, on-boarding and off-boarding our guest services teammates
- Directly responsible for continued training and development of our guest services team to ensure they are actively engaged with guests, injecting fun and energy throughout their visit
- To additionally focus on individual training needs, coaching in the moment as well as offering a structured development plan to grow each member of the team.
- Able to conduct performance management conversations with compassion and understanding
- Exceptional ability to communicate fast changing operational needs, whilst bringing people with them, ensuring all relating areas are operating efficiently
Operational Know How:
- Responsible for the overall rhythm and cadence of the booking, reception, check-in, and cloakroom experience ensuring all operational steps flow smoothly
- To ensure the smooth arrival, departure and transition of all