Role - Customer Support Agent
Location - Victoria, London (flexible working)
Reporting to - Customer Support Lead
Hours - Shifts covering 5pm - 9pm Thursday to Sunday
Weezy is the UK's leading on-demand supermarket. Our mission is to deliver life-essentials, creating ever more happy and spontaneous moments at home. We're doing this by delivering groceries, including fresh fruit and veg, cupboard staples, pharmacy, alcohol, personal care and cleaning products in under 15 minutes. Behind the scenes, we're building a network of fulfilment centres across London, the UK and beyond, each staffed with Weezy customer delivery reps (CDRs) who pick, pack and deliver our customers' orders.
Launched in July 2020 by Alec and Kristof, we've recently closed a $20m Series A, led by Left Lane Capital (past backers of HelloFresh and Delivery Hero) with DN capital, Heartcore Capital and top angel investors participating. We're building a best-in-class team which already includes ex employees from Deliveroo, Zoopla, Farmdrop, BlaBlaCar, McKinsey, BCG and Tesco. We're experiencing amazing customer growth, retention and NPS and looking to 40x Weezy's footprint over the next 12 months. This is a unique opportunity to build a global consumer brand that will be instantly recognisable.
What will you be doing
As a Customer Service Agent at Weezy you’ll be on the front line answering our customer queries, keeping up to date with correct information on teams/promotions/stock and be a proactive problem solver to go above and beyond to delight our customers.
Responsibilities
What will you be doing
We are looking for a Customer Service Lead, to join our Operations team and set up and centralise the way our customers can contact us, and to work with various teams around the business to understand and answer the questions for our customers, in an efficient and consistent manner.
Requirements
Who you are:
You are the central consolidation point for how we think about our customers. Not only do you manage the direct inbound communication channels within Weezy, but you also act as the customer's champion, optimising our operational processes to ensure we always act customer first. For a rapidly scaling company this is hard and you will be the voice of the customer for all our departments.
Benefits