Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Client Experience Executive to join our newly formed Client Experience Department.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
GENERAL DESCRIPTION
The Client Experience Executive is responsible for the ongoing satisfaction of our Client base. Working as front-line contact for all their queries and charged with maintaining the best possible experience for our client. This is a multi-faceted role requiring the individual to liaise with different internal departments to deliver the best possible outcome for our clients and speedy resolution of their cases.
Our Client Experience Centre includes multiple workstreams: Inbound Calls, Outbound Calls, Emails, Client Portal Support, National Accounts, Express Vending and SCS.
PERSON SPECIFICATION
DISPOSITION:
A helpful and resourceful individual with a positive attitude and high resilience.
Service Minded with an attention to detail.
Ability to drive results and work across departments.
QUALIFICATIONS/SKILLS EXPERIENCE:
Ideally 1 or more years successful years customer service experience within comparable industry including comparable roles in Telesales or digital help desks.
Familiarity with O365 and CRM systems is an advantage
Ability to communicate oral and written information concisely, logically, to internal and external parties
Comfortable working in a complex matrix.
DRIVING LICENCE:
NO
This vacancy will sit in our Client Care team handling inbound calls from our clients who are calling to log technical or operational issues with their machines or to discuss their existing account with us.
Our Client Experience Centre is open 7 days a week and there is a 5 out of 7 day working pattern.
Requirements
Applicants must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.
In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.