Operations Support
Gradfuel, United Kingdom
Job Description
THIS JOB IS A KICKSTART ROLE AND YOU'RE ONLY ELIGIBLE IF YOU'RE ON UNIVERSAL CREDIT amp; BETWEEN THE AGES OF 16-24
The Operations Support Interns will assist with a variety of daily administrative tasks. This is a vital role which supports all areas of the business. Tasks will include booking all candidate accommodation, processing confirmation of bookings, shift amendments and cancellations.
Key responsibilities include but are not limited to:
- Booking accommodation on behalf of nurses and logging it on the accommodation spreadsheet
- Monitoring nurses outstanding timesheets, timesheets received and rejected timesheets
- Ensuring all placements are recorded accurately
- Supporting the Team Leader with:
o Terminations amp; Cancellations ensuring all nurse cancellations are tracked, monitored, and terminated on the CRM system (Eclipse). Correctly categorising cancellation reasons. Notifying the nurse and Recruitment Consultants of Client cancellations
o Amendments updating and communicating booking detail changes e.g. reference numbers, shift times or wards on the CRM
o Checklists completing checklists so nurses can be approved to work at their desired hospitals e.g. by checking candidate compliance levels, training expiry dates and specialities they can work in e.g. Aamp;E, Paediatrics, Midwifery etc.
o Changes amending all details in the CRM to a replacement nurse when the original nurse is unable to attend a booking and cover has been sourced
o Confirmation of Bookings (COB’s) adding booking information e.g. candidate profiles, wards/departments, pay rates, and booking reference to the CRM. Sending booking details to the nurse via text or email
o Availability adding and updating availability provided by nurses to a tracker. Sending the availability to the every few hours so they know when nurses are available, at which Hospital and which shift pattern
o Missed Availability adding missed availability to the tracker to record nurses’ availability that the Client Team have not been able to book
- Ensuring all termination and amendment procedures are completed in full every time and without delay
- Delivering on KPIs set in line with the Company vision
- Attending meetings and training as required
- Adopting effective and efficient personal working practices
- Setting exemplary standards of both performance and behaviours
- Ensuring that all policies, procedures and reporting systems are adhered to
Continually developing personal knowledge and skills in line with departmental, organisational, market and customer requirements
Requirements
- Educated to degree level
- Strong time management skills with the ability to effectively organise workload
- Confident communicator with good written and spoken English
- Excellent customer service skills
- Process driven
- Strong attention to detail
- IT literate
- Collaborative and efficient team player
- Motivated, driven and ambitious