Reservations Sales Consultant (Maternity Cover)
Belmond, United Kingdom

Belmond has a fantastic opportunity for a Reservations Sales Consultant (Maternity Cover) to join our Trains and River Cruises team based in London.

The Reservations Sales Consultant (Maternity Cover) will take and process reservations for Belmond Trains and River Cruises products, whilst at all times maximising revenue and dealing with the day to day administration of the Travel Centre, Europe.

RESPONSIBILITIES:

• Answer telephone and email enquiries and book reservations to the required standard and adhering to department policies including policies relating to credit facilities and written confirmations.
  
• Use correct telephone and email techniques when dealing with both internal and external customers and maintain the highest standard of courtesy and efficiency whilst achieving the Customer Service Standards and Leading Quality Assurance Standards (LQAs) on every call.
• Maximize revenue by paying attention to agreed rate restrictions and to up-sell and cross-sell products when appropriate.
• Obtain and maintain detailed knowledge of all current products (including rates, facilities, destinations, food and beverage etc.).
• Identify and solve any problems that arise.
• Ensure all reservations are entered in the Travel Studio System.
• Maintain/identify reservation files and ensure that all information is up to date and accurate.
• Liaise with ticket departments for ticketing requirements.
• Liaise with specialist departments for tailor-made holidays.
• Supporting the global reservations offices
• Handle ad hoc enquiries ensuring that they are answered/actioned in an appropriate manner at all times.

Requirements

• At least two year’s work experience in a sales/ reservations office environment.
• Excellent command of the English language with an ability to communicate clearly and to a professional standard.
• Experience dealing with clients through various media: face to face, telephone, email via omnichannel
• Strong computer skills
• Ability to achieve the highest service standards while maximising every revenue opportunity.
• Strong administrative and organisational skills.
• Effective time management skills, with the ability to prioritise simultaneous tasks and meet service level/internal deadlines.
• Experience of working in luxury travel or travel industry desirable.
• Able to adapt their working schedule according to the demands
• Fluency in French, Italian, German and/or Spanish desirable.

COVID-19 precaution(s):

• Remote interview process
• The safety and wellbeing of our team members is a priority, which is why we have amended our ways of working to safely comply with COVID-19 requirements.
• This role will be remote until further notice due to government guidance. (Please note that it is a London Office based role)

Benefits

Competitive salary plus company benefits.

Job Rewards and Benefits