Junior CRM and Systems Analyst
SaltPay, United Kingdom
Job Description
To be a Salter
We are building a payments company that’s different.
We are a group of ambitious people united by one mission: to help the small merchant grow! Small and medium-sized businesses are the foundation of vibrant and dynamic societies. Still, they are all too often neglected by big service providers.
Our customers are at the heart of everything we do. We want to empower our merchants by giving them the tools that they need to succeed.We build and maintain strong relationships with our customers to anticipate their needs. With this information in hand, we are creating an ecosystem of services that enables them to accelerate their business. We leverage technology and innovation to make this happen.
We are a rapidly growing crowd of curious and creative people with analytical minds. We hire based on values and potential. Join us on our mission of disrupting the payments industry!
What is your mission?
Your goal is to lead the team forward and enable us to constantly improve our efficiency. You will be in charge of the procurement of new features for the customer relations team and researching which technologies could help us provide a better service for the customer. You will be responsible for user management in CR systems and doing non-technical maintenance of support CRM, phone system and back office.
What is your story?
You believe that small merchants are our heroes and you want to take part in helping them strive. You take ownership of everything you do and don’t run away from challenges. You are eager to learn and grow with us, as well as contribute with your own expertise.
Requirements:
- Business analyst experience
- Background in IT
- Experience with CRM systems
- Fluency in English
- Right to work in the UK without visa sponsorship
Your team
You will be part of the Tech and Intelligence team within our Customer Relations department. A strong and talented team that's data-driven and inquisitive at heart in order to drive business decisions. We are responsible for our support CRM systems and understanding the needs and pain points of our customers via data analysis. We are driving product and service optimisation, monitor and prevent churn, among other exciting projects.
They bring our vision to life and empower our customers to succeed. You'll help this team to tailor the future of Customer Relations!
SaltPay is proud to be a safe space for all people, diversity is the best part of our job.
If this is your story, if this is you, join our journey