Customer Support Consultant: German-speaking
Planday, United Kingdom
Job Description
2021 is already a year to remember for Planday. A few weeks ago we became part of the Xero family, joining forces with one of the planet's biggest cloud-based accounting software platforms to further deliver on our purpose to make life easier for employers and employees all over the world. Aligned with Xero’s passion for businesses, people and growth, we’re looking forward to working together to build a strong launchpad for businesses and employees to manage their time and reach their joint potential in life and at work.
Planday's workforce management platform improves the lives of shift workers across the globe by digitizing and integrating systems and administrative tasks; helping save time and money to focus on the things that really matter.
Imagine Tracy, who is the HR manager in a medium-sized hospitality business. She wants to make sure payroll is managed without mistakes. She also wants her staff to be onboarded smoothly. Or, let’s consider Alycia for a moment. Alycia is the central scheduling manager in a hospice. Her job is to staff the right people, with the right skills, at the right time and place. Both Tracy and Alycia are everyday heroes who make the day work for hundreds of people, and they both rely on Planday to do it. They deserve the best product support they can get.
We are looking for our next German-speaking Customer Support Consultant who takes pride in understanding the customer and can provide great support when the going gets tough. As a Customer Support Consultant at Planday, you will be responsible for:
- Communicating with our customers via telephone, online chat and email
- Answering questions about how to use Planday and providing best practices for scheduling and administration
- Testing and troubleshooting issues before passing them on to a second line of technical support
- Forming the link between our customers and the product/engineering team behind our platform
- Finding the best solutions for your customers and for your team, wherever your initiative takes you
Requirements
As our ideal candidate, you pride yourself on your emotional intelligence, team spirit and integrity. Additionally, you:
- Are a fluent in both German and English
- Have experience working in a fast-paced customer service environment and can quickly adapt to changing circumstances
- Have experience working with IT systems or are curious and a quick learner
- Love helping people and setting a positive tone of communication
- Are proactive, like problem-solving and can think outside of the box
- Want to develop your customer service and technical skills within an innovative and international company
- Believe that your best work comes in a team environment in a working space with good energy and enthusiasm
(It is a plus if you have experience using Planday from a previous workplace or if you have previously worked in a SaaS company)
Benefits
As a German-speaking Support Consultant at Planday, you will help customers from both our English and German-speaking markets to keep their Planday accounts running and a best fit for their needs.
- The role of a Support Consultant evolves along with our company growth, and provides each team member the opportunity to shape their own role and the definition of customer 'success' as we go
- For this role we are open to entry-level candidates who are looking to start their careers in Customer Success. The most important thing is that you know this is what you want to do, and that you can demonstrate what you will add to our team - we are a close group and enjoy working together very much!
- This is an ideal opportunity to join a European scale-up tech company based on a Danish culture of work-life balance and, together with a team of high performers, reach the ambitious goal of improving the lives of billions of shift workers worldwide!
We can't wait to hear from you!