Telephone Sales Consultant B2C (Remote)
goodlord, United Kingdom
Job Description
About Us
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. We knew generation rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.
And we did. Like all high growth companies it’s been a bit of a roller coaster journey, but we’re now stronger than ever, with over 1000 happy customers and exciting new products. We have ambitious plans but with William Reeve at the helm alongside co-founder Tom Mundy and a brilliant team of over 200 talented Goodlordians we are confident we’ll achieve these.
Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect.
And this year we’re proud to have been recognised as a Great Place to work. No one likes a show off, but we can’t not shout about this. We’ve worked hard to make Goodlord great, and it’s important you know this isn’t just words on paper; Goodlordians have validated this which has led to us being accredited:
- 9th in Deloitte’s UK Technology Fast 50
- 20th Great Place to Work in the UK medium-sized businesses
- 11th in the UK for great medium-sized workplaces for tech
- 12th in the UK for great medium-sized workplaces for women
- Excellence in wellbeing for our dedication to goodlordian’s wellbeing
- Real Living Wage employer by the living wage foundation
It’s an exciting time here at Goodlord. If you’re inspired by what we’re doing, are up for a challenge and share our values, we’d love to hear from you.
The day to day:
- Selling Goodlord tenants insurance products to new movers over the phone, though you’ll be making outbound calls and selling on the phone, this won’t be pure cold-calling: the tenants you’ll be reaching out to already have a relationship with Goodlord!
- Following an FCA-compliant sales process to quote and provide accurate product information, allowing the tenant to make an informed purchases
- Spearheading the provision of tenant-facing insurance products, while continuously developing processes to ensure you are as efficient as possible
- Tracking and reporting on daily progress to Head of Department
- Being part of a high performing and process-driven environment. Your success will be measured against your sales performance, your customers’ satisfaction ratings and your ability to adhere to a rigorously-regulated process
Requirements
You should apply if:
- You would like the ability to work remotely (although with average once a month in London HQ or Group office - travel costs covered), and the flexibility to set your own hours
- You have proven success in 360 B2C telephone sales (essential) ideally within Insurance.
- You can establish rapport and trust with people quickly and effectively, without being face-to-face
- You possess great organisation skills and time management to get the most out of each day
- You have excellent spoken and written English, with outstanding communication skills
- You’re target-driven and unashamedly motivated by dollar dollar bills
- You have a positive and resilient attitude, and can maintain it even when you're on the phone all day
- You have an ability to work autonomously and you’re comfortable working in a fast paced environment
- You have strong IT literacy: you will be expected to switch between various systems and tools with speed and accuracy
- You get on with everyone and anyone and adapt your style to communicate most effectively with them
- You are full of ideas, are not shy about expressing them and get excited about executing them
And it would be super great if:
- You know what it’s like to work in a young company and love the vibe (and sometimes chaos!)
Benefits
Why You'll Love Being a Goodlordian
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).
- Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your 1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
- Your well-being matters: bi-weekly coac