Implementation Project Manager - Retail
Qudini, United Kingdom

Join us and help the world’s leading brands to solve their queuing problems during the Coronavirus pandemic and beyond

We are a successful and fast growing B2B SaaS company offering a market-leading platform to enable enterprise retailers to manage queues and to accept bookings for in-store and virtual appointments. Our clients include enterprise retailers and banks from all over the world: including Pandora, Nike, Samsung, Tesco, Specsavers, NatWest, Standard Chartered, Asda, IQOS and many others.

During the pandemic we’ve had an even greater surge in client demand and are signing up new retailers every week. As a result, we are hiring an Implementation Manager / Project Manager who will work with our retail and banking clients to successfully and seamlessly engage them with our software capabilities and to support them in implementing and using our software within their business. In our small, agile team of 20 people, you will report directly to our Chief of Staff and you may also be required to help out across the business as required.

The ideal candidate will have had some level of work experience and will be highly personable and technologically adept.

Your main responsibility will be to work with new clients in a very hands-on way to drive adoption of our software across their stores and to measure the benefits that they are achieving through doing so.

Requirements

Key requirements of the role include:

• Managing retail client project implementations.
• Supporting sales team in understanding and capturing client project requirements.
• Supporting clients by configuring their accounts and setting up their software environments.
• Managing and responding to client end-user support queries.
• Capturing user feedback and liaising with the product team planning new features.

The ideal candidate will be:

• Technologically adept with a versatile knowledge of software tools.
• Extremely organised and methodical in their work.
• Highly personable and professional and easy for clients to interact with.
• Equipped with multi-facetted skills.
• Willing to go the extra mile for our clients.

Required skills and experience:

• Minimum of 1 years’ workplace experience within a technical role, project role or customer facing role.
• Ability to use Microsoft Office: PowerPoint, Excel and Word.

Desired skills and experience:

• Basic coding knowledge HTML amp; CSS
• Photoshop

Benefits

Learn more about Qudini and the perks of working with us:

https://www.qudini.com/careers/

Learn more about the company story and our values:

https://www.qudini.com/about-us/

Read about Qudini in the news:

https://www.qudini.com/media-centre/

Clients who use Qudini and their case study stories:

https://www.qudini.com/clients/

Our solutions and how it looks for a business’

https://www.qudini.com/solutions/

An overview of our solutions and what they look like to customers:

https://www.qudini.com/customer-page/

Job Rewards and Benefits