Mortgage Servicing Manager

Mortgage Servicing Manager
Generation Home, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 13, 2021
Last Date
May 13, 2021
Location(s)

Job Description

The Company:

Generation Home is a new mortgage lender on a mission to transform the housing market. We're broadening access to homeownership for aspiring first-time buyers, simplifying the home-buying process and promoting our customers' financial wellbeing through the smarter management of their home finances.

We’re backed by leading US and European venture capital funds and recently closed a 21 million Series A, setting us up for a big 2021.

The Role.

It is a chance to build the groundwork for customer focussed servicing experience. Key responsibilities include

  • Oversight of loan portfolio health metrics and servicing based on those.
  • Building and constantly improving the loan servicing processes (e.g. monitoring, product updates/expiry, complaints and arrears handling).
  • Support customers and customer champions with servicing requests and solutions for time critical or complex problems.
  • Liaise with internal and external stakeholders, including audits support.
  • Be part of product planning and prioritisation and contribute with operational insights and knowledge to improve, clarify and enable scaling.

Requirements

We hire people who:

  • Are humble and hungry to learn
  • Own the outcomes of their work
  • Acknowledge failures and use them to grow
  • Think big and are undaunted by the scale of the company's ambitions

For this role we are looking for:

  • A subject matter expert in Primary and/or Special Servicing
  • A strong understanding of mortgage products and services with a minimum of 3 years experience working in the UK mortgage or secured lending industry
  • CeMAP desirable

Benefits

  • Joining the team early and having a massive impact on the growth and direction of the company.
  • Competitive salary
  • Equity in a fast-growing start-up
  • Some flexibility around working hours and location
  • 25 days of vacation + bank holidays
  • Pension contributions matched (3% currently)
  • Annual training/learning budget

Job Specification

Job Rewards and Benefits

Generation Home

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