Operations Manager - Fulfillment Centre in Nuneaton
Bloom and Wild, United Kingdom
Job Description
Bloom amp; Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our core belief that you can never care too much or be too thoughtful, we do things a little differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s largest direct to consumer flower company, growing at 100% year on year (and we’ve been extremely fortunate to see growth remain strong during the pandemic).
We’ve raised multiple rounds of venture capital and private equity funding, most recently announcing our Series D raise of 75m with General Catalyst (backers of Airbnb and Deliveroo), and Index Ventures (investors in Glossier amp; Transferwise). We’ve also been named one of the 5 fastest-growing tech companies in Europe and are alumni of Tech Nation’s Future Fifty. In 2020 we were also one of the Sunday Times Top 100 Small Companies to Work For 2020.
Our Innovation Centre
Since launching in 2013, Bloom amp; Wild has become the UK's largest and most loved online flower gifting company. Over the last 12 months we’ve also successfully opened our first own fulfillment centre in Bergkamen, Germany which services our European customers and will fulfill orders for our continued pan-European expansion. We’re now ready to open our UK-based Innovation Centre, just outside Nuneaton and within easy commuting distance of Coventry, where we’ll fulfill orders planned as part of our range expansion.
As Operations Manager you'll be an integral part of the ‘go live’ team at the Innovation Centre (we’ll be taking over the site as soon as possible, with construction and refurb work estimated to finish in April). Reporting to our new Innovation Centre Manager, you’ll also work closely with our HQ Operations team to help create a world-class fulfillment centre. Everything you do will reflect the strong culture and values we’ve been establishing across our business since day one.
We’ll consider London or locally based candidates for this role, with an expectation that at least two days per week you’ll be based in the Innovation Centre.
The Role
Stock Management
- Maintain our overall stock count integrity, by organising daily stock checks and ensuring we have the right amount of stems, add-on and packaging at any point
- Capture, report and monitor our product usage - we care deeply about minimising our impact on the environment and aim to send zero waste to landfill
- Manage our stock reconciliation process, fixing any discrepancies and ensuring all our inventory is in line with our records
- Manage our stock rotation process for all our add-ons and non-perishable goods, keeping to our sustainability commitment and minimising waste
- Update our weekly stock count and forecasts in our MRP (Materials and Resource Planning) system to generate raw material orders
- Liaise with third-party suppliers to place and confirm stock orders, ensuring all our inventory is ordered correctly each week
Planning
- Generate our daily production plan and suggest continuous process improvements
- Track and report on our units produced metrics, comparing time spent vs what was planned
- Report on staff cost, time and production metrics
- Support in the planning, project management and execution of DE peaks (Christmas, Valentine’s Day amp; Mother’s Day)
You
- Have excellent organisation and planning skills
- Great attention to detail, numeracy skills and are analytical
- Very comfortable working with Excel
- Tech-savvy - expert in using systems such as apps, messaging, business intelligence and reporting systems
- Strong problem-solving skills
- Process-driven
- Proactive - you take responsibility to get things done
- Innovative - you enjoy figuring out new tech and understanding how we can make improvements to our processes
Nice to have
- FMCG experience
- Understanding of warehouse management systems
Operations at Bloom amp; Wild
The overall Bloom amp; Wild team is now over 150 people. The Operations team at Bloom amp; Wild is split broadly into three sub-teams, although in practice these sub-teams all work very closely together:
- Fulfilment amp; Delivery - working closely with our fulfilment partners and carrier partners (and coordinating our own delivery network) to achieve operational excellence and optimise for customer satisfaction, delivery performance, capacity and associated COGS. This sub-team also manages our cross-functional peak planning processes and forecasting at fulfilment level