ABOUT THE ROLE
As a Programme Mentor, you’ll sit at the heart of Generation UKamp;I, in the Curriculum, Mentorship, and Instruction Team and will play an integral role in delivering high-quality programmes. You will work closely with instructors and will lead on learner support, engagement, and employability skills building. You’ll report to Kate Mara (Mentor Coach) and work closely with others in Mentorship and Instruction teams. You will also work closely with the regional teams to set up and onboard cohorts and support learners into employment after graduation.
You will work closely with all the students on your programme (25-30 per cohort), supporting the selection process, helping students to plan how to address barriers they expect to come up against, and being their primary point of contact when something unexpected arises. You will be a constant presence in the virtual classroom, supporting the instructor to create the learning culture and providing extra input for students as required. You’ll make the difference between a problem that is too great to be overcome and a bump in the road.
ABOUT YOU
Here are the core attributes we think you'll need to succeed in the role:
- Resourceful - you know how to find things, solve things, answer questions, reach people.
- Organised - you can efficiently and effectively execute many different things at the same time.
- Emotionally intelligent communicator - you engage well with young people, colleagues, partners, employers.
- Sound judgement - you work independently, and when faced with issues react calmly and logically.
- Passionate about the cause - you have a demonstrated interest and motivation to support those from a disadvantaged background.
- Tech savvy - you are comfortable using multiple tech platforms, including Zoom, Salesforce, Google, Slack
- Curious- you are a life-long learner and a development-focussed type of person
RESPONSIBILITIES
Recruitment, selection and onboarding
- Work with programme managers identify candidates with support needs and develop individual support plans
- Build rapport with candidates through mentor support conversations and onboarding activities
- Work closely with instructors and on-programme teams set learners up for success
Safeguarding
- Respond to all safeguarding concerns as per the Safeguarding policy, involving other professionals as necessary
- Record all concerns in the Safeguarding log as per the Safeguarding policy
Pastoral support and problem-solving
- Schedule weekly 1:1 meetings and group sessions with students
- Set personal development goals with each learner and track their progress throughout the programme.
- Record a summary of 1:1 student meetings and develop individualised support needs plans
- Participate in student support meetings with additional stakeholders (e.g. instructor, curriculum lead)
- Problem-solve and address barriers to student success
Employability Support
- Co-facilitate and lead employment essential sessions
- Provide targeted feedback on CVs/Cover Letters for each student.
- Facilitate and conduct mock interviews for students, providing specific and constructive feedback
- Prepare students to attend employer events, e.g. best practices on networking with employers and making a good first impression
Classroom culture
- Maintain in-class presence to promote a positive remote classroom culture over Zoom
- Comfortable engaging with learners on multiple online platforms, including Slack and Zoom
- Identify any engagement and behaviour issues through spending time in classes and checking in with learners
- Set high expectations for student engagement and behaviour
Team
- Work with a team of mentors across the UK to explore and share best practices for mentorship
- Work with the Mentorship, Curriculum and Instruction team to test and implement new class sessions and employability activities
- Work in partnership with local teams to support learner recruitment and learner placement
PERSON SPECIFICATION
You are an experienced mentor, driven to provide the best support possible to young people. You are passionate about supporting young adults to reach their full potential and are energized by the thought of supporting a cohort into employment. Your background in mentoring, education or social work means that you know where to turn for specialist support, and how to identify when it is needed.
Specific requirements include, but are not limited to:
- Integrity, positive attitude, and self-directed with dem