THG Culture:
The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences with our unique end-to-end approach to ecommerce, our THG Ingenuity enables brands to grow at scale while driving unrivalled value and continuous performance.
Our culture celebrates original thinkers, tech pioneers and skilled technologists. Our global success relies on more than 7,000 people and the fusion of skills, talent and ambition they bring from all around the world. Be supported by our in-house THG Medical amp; Wellbeing teams to keep you at your best.
We want you to reach your potential and we’ll do everything we can to help you get there. We’ll give you the freedom to manage your own professional development as well as the tools, advice and support you need to succeed. As a global powerhouse, pushing limits, breaking boundaries and making an impact is the norm. At THG, you’ll be part of this and more.
Role Summary:
Diet and Nutrition Customer Service Advisors at THG are expected to deliver a world class experience and exceed expectations, advocating the world’s number one Sports Nutrition Brand My Protein. Developing amp; maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.
As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently.
The Customer journey is of upmost importance and ensuring customers have a positive experience is how they will remain loyal to the brands they trust. The Health industry is fiercely competitive; to succeed in it takes brands which meet consumer’s particular requirements they are an audience who know what it is they need to achieve their body and fitness goals. If you would be confident working for the My Protein brand, this role may be the perfect opportunity for you.
Requirements
Main Duties amp; Responsibilities
Required skills and experience
Benefits