Programme Manager - Insurance Operations
Flock, United Kingdom
Job Description
At Flock we’re reinventing commercial insurance from the ground up. We use cutting edge technology to price, insure, and mitigate fleet risks, and having soared to dominance in the UK drone industry we’ve now set our sights on enhancing fleet insurance for connected vehicles.
We’re doing insurance very differently. Rather than simply insuring connected unmanned aerial vehicles (drones) and connected motor fleets, we actively make our customers safer, by providing them with real-time insights into their operations, risks, and costs. We incentivise smarter behaviour by aligning our insurance prices with the risks that our customers take; this unique approach has allowed us to insure thousands of delighted customers, whilst reducing their risks.
With a rapidly growing customer base (from Netflix to flying car companies), billions of data points, and an enthusiastic team of engineers, scientists, and insurance experts, we’re on a mission to build the world’s first truly connected insurance company, all whilst making the world a safer, smarter place.
[We’re making Flock a great place to work; we’re an equal opportunity employer and care deeply about creating a diverse and inclusive culture where everyone can succeed. Our company values are Transparency, Ownership, Growth, Belonging, Intention and Creativity. We live and breathe these values in the office - and at home!].
As a Programme Manager for Flock’s Insurance Operations, you will facilitate collaboration between the various functions of the business to ensure the delivery of both large strategic projects and smaller functional projects . You’ll be the driving force that moves the myriad of projects from start to finish.
The ideal candidate will both understand the need to get stuck-in and fill knowledge gaps, as well as step back and guide others towards common goals. You’ll also need to think strategically, and coalesce the variety of projects and initiatives to align with Flock’s strategic goals.
You are a self starter with a start-up mindset, with a drive to optimise operations, solve problems and create efficiencies across the business, regardless of experience in those areas. An ability to learn on the job, pick up relevant expertise and identify synergies across disciplines will help you excel in this role.
You will work closely with our highly experienced cross-functional team, to play your part in establishing Flock as the de-facto global leader in all its products.
Key Responsibilities:
In this role you will be expected to:
- Implement appropriate project management methodologies for the variety of projects at Flock. These projects could include large strategic projects like the launch in a new territory to smaller projects such as regular insurance product and process reviews.
- Identify, employ and manage any external resource and expertise required to deliver the project, subject to appropriate internal sign off on budget.
- Work as the day-to-day project manager for key initiatives, providing the necessary context to both project contributors and stakeholders to keep things moving and maintain strategic alignment across projects, and where there isn’t, build consensus to define a forward path.
- Define scope and set expectations for deliverables, outcomes, risks and project uncertainty across medium- and long-term initiatives.
- Add and remove processes to evolve with the needs of the business.
- Deliver the projects (large or small) on time and within budget that support Flock’s strategic goals.
- Report on project progress to the Head of Ops ensuring that any blockers, constraints or delays are highlighted in a timely manner
Other Duties
- Ensure that Flock fulfills all carrier reporting duties. This will inlcude gathering and agreeing the requirements and building a delivery timeline with our tech and data team.
- Using your project management skills to coordinate our external audit programme, working cross functionally to ensure all actions are closed in accordance within the agreed time frames.
- Embed and monitor our compliance framework.
Requirements
- Proven ability to collaborate and bring together complex projects involving multiple stakeholders and covering multiple areas across the business, therefore a knowledge of UK insurance operations is essential.
- Has experience in the EU insurance markets.
- Experience in project management specifically relating to insurance product development.
- Able to multi-task and juggle several priorities under tight deadlines.
- A strong understanding of the insurance value chain, regulatory frameworks and compliance
- Solution orientated and adept at creative problem solving.
- Comfortable working in a fast-paced, rapidly evolving and highly am