Customer Operations Success Trainer
CityFibre, United Kingdom
Job Description
Please note that this is a 12-month fixed term contract
We’re changing it up
We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.
A rewarding career
We’re passionate about our work and we’re passionate about our people too. With a competitive starting salary depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.
How can you change it up?
Our Learning amp; Development team are at the heart of making sure all our employees have the opportunity to develop their skills and knowledge, progressing their careers whilst working at CityFibre and providing the absolute best service to our customers. You’ll be joining the team to lead on the design, development, delivery and evaluation of a learning intervention to support our Customer Excellence Programme.
Some of what you’ll be doing will include:
- Reporting into our Lamp;D partner to execute training needs analysis, building learning programmes that meet our internal training needs
- Identifying and adapting current and future training requirements
- Ensuring time is allocated to training, moving to more structured delivery through effective deployment
- Ensuring training needs can be set by operations teams and are tracked / managed through a central system
- Scaling training by moving to pro-active cohort training
- Conducting critical skill gap analysis and developing appropriate training intervention
- Managing the onboarding process for Customer, ensuring everyone has attended our induction, building a Customer specific element to this
- Engaging with managers to encourage on-the-job coaching, working with the Lamp;D partner to encourage mentorship partnerships
What will you bring to the role?
We’re a fast-paced organisation with ambitious goals and the drive to continually improve our service. We need an experienced, engaging and equally ambitious training professional to help us achieve this!
You’ll have a proven track record in designing, delivering and evaluating training (including ROI), knowledge of Learning Management Software, fantastic communication and presentation skills, and the ability to easily engage / communicate with and influence stakeholders.
When you join us, you’ll work closely with our teams to really make a positive impact across our employees and customer base.
Our unique culture
We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.
Ready to start changing it up? Join the CityFibre family today.