Customer Service Agent - Remote - 4 Month FTC
Festicket, United Kingdom
Job Description
The Festicket Group family is a truly international team with 100+ people from over 20 different countries, all passionate about changing the face of live event experiences. Our head office is in Camden, London with a remote workforce distributed across Leeds, Berlin, Amsterdam, Porto, Nantes, Denver and Melbourne.
Since 2012, we have provided a seamless service to discover and book tickets and travel packages for music festivals worldwide. The platform offers an end-to-end experience for music travellers, an efficient two-sided marketplace for 1,500+ music festivals across 40 different countries, and a network of 5,000 suppliers for accommodation amp; travel packages. In eight short years, we have become Europe's largest music festival platform.
Since our acquisition of the multi-award winning cashless POS platform Event Genius in 21and the associated Ticket Arena consumer website and brand, we are on track to become the most complete end-to-end live events platform for fans and organisers built to serve any event, any size.
We're now post Series-D funded, and backed by some of Europe's largest VC funds.
Join us on our mission in transforming the way music fans discover, book tickets and travel packages for festivals around the world.
THE ROLE
We’re now looking for bubbly, hardworking, motivated people to join our amazing Customer Support team, for the upcoming busy summer festival season. This is a fixed-term contract role for 4 months, with the potential for longer.
The role will be remotely based, from home, coffee shop, or wherever you feel most comfortable!
We are offering an initial 20 hours per week, which may increase during exceptionally busy periods, and also decrease if the team is slightly quieter. This will be a shift-based role, covering hours our core hours of business, 7 days a week.
If you're passionate about music festivals and ensuring our customers receive the best service available to them, looking to work flexible hours, and from home/remotely? Then we'd love for you to join our Customer Support team!
- You will be the face of Festicket to our festival-goers around the globe, representing our business on a personal level to our customers.
- You will help our festival-goers with various requests related to our Festival products.
- You will be the main point of contact for our festival-goers. Communicating with them through our email and social media channels.
- This role will report into the Head of Customer Service.
Requirements
- Previous customer service experience (written based) preferable, but not essential.
- If you speak any of the following languages it would be a welcome additional skill, but again, not essential: French, German, Spanish, Portuguese
- True team player and an outgoing personality with confidence in interacting with all sorts of customers.
- Fast, accurate typing skills and high level of comfort in using live communication tools (i.e. email, Twitter, Facebook).
- Pro-active, ambitious and result-oriented working style.
- A real problem solver and you work well under pressure.
- Ability to work and communicate in a fast paced international environment.
- Experience working with music festivals is a big plus.
- You are happy, friendly, confident amp; engaging, 'a people person', whilst also sharp.
- BYOD - Bring your own device. You will be required to provide your own equipment, and full access to our systems will be provided.
Benefits
We’re a team of 100, with our HQ located in the amazing heart of Camden. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow.
Benefits amp; Perks also include:
- Opportunities to go to selected amp; partnered music festivals for free amp; all year round staff discount
- Weekly company yoga sessions