Marylebone Assistant Store Manager - Sales
MATCHESFASHION, United Kingdom
Job Description
At MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalise on our unique combination of technical savviness and global innovation mixed with curated content.
MORE ABOUT US
We bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in MATCHESFASHION, fuelling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally.
We have a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 customer care and MyStylist teams. We have offices in the UK and Hong Kong. In London, our head office is based in The Shard, our brand-new creative hub is in Here East and last year we launched No.5 Carlos Place, a completely new retail concept combining digital and physical interaction.
We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
Diversity and Inclusion is a priority for MATCHESFASHION we delight customers around the world and so it’s important that our team represents our customers.
We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are committed to ensuring that all our people processes are equitable.
We are currently seeking an Assistant Manager to join our management team in our Marylebone store. You will be accountable for promoting brand engagement and loyalty to clients in order to guarantee store business goals. You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guaranteeing compliance with all processes and guidelines set by the Customer Experience Director and the Store Manager in order to bring the store to its full potential.
YOUR RESPONSIBILITIES:
Business development:
- Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies.
- Translating the Store strategy into actionable plans for the team and roll them out to deepen existing relationships and acquire more potential top tier clients.
- Understanding and monitoring local business environment including market trends and competition.
- Proactively defining opportunities for growth and execute actions accordingly.
- Communicating high quality relevant feedback to Store Manager/HO and/or store team.
Talent leadership and development:
- Create and maintain a positive work environment, consistent with Matchesfashion Leadership behaviors.
- Responsible for managing, leading and developing the team, providing regular direction and guidance to enhance their performance with the aim of ensuring that they are providing the most personal luxury shopping experience in the world.
- In conjunction with store manager, set sales targets and support the team’s performance against those, monitor KPIs and regularly analyze and report against them. Identify opportunities and initiatives to continually improve performance within the team.
- Support the recruitment and on boarding of new members.
- Build trust and rapport so the team respect you as a strong, fair, reliable leader
- Align oneself with the ‘Leadership Behaviors’ and coach the team to respect this way of working.
- To create and deliver ‘product trainings’ to the team to constantly improve their brand knowledge and performance to maximise sales
Brand promotion:
- Behave as a Matchesfashion Ambassador, sustain and promote the culture of the brand internally and externally, leading by example
- Ensure MF Customer journeys and Client experience are executed and consistent.
- Develop clienteling mindset and client's loyalty and retention from acquisition to top tier.
- Work alongside the Events team to explore opportunities to expand our current client lists.
- Support the Store Manager and the VE team to ensure the correct product is always in store. By analyzing, monitoring and reporting regularly to the management team, highlighting trends and new opportunities to drive sales.
P