This is a Kickstarter Scheme position (candidate must be on, or have applied for, Universal Credit).
The Client Account Kickstarters will take on and manage relationships with specific pre-existing clients by maintaining professional and regular communication to maximise revenue generation across each allocated client.
Key responsibilities include but are not limited to:
- Managing relationships with specific pre-existing clients and maintaining regular contact with clients, predominantly via email
- Servicing Client needs and requirements to maximise revenue generation across each allocated client
- Maintaining Enferm’s reputation by providing a professional and efficient service to clients
- Supporting the Head of Clients to achieve booking targets
- Resolving client queries in a timely and efficient manner
- Escalating client issues to the Head of Clients as appropriate
- Ensuring that all booking procedures are completed in full every time
- Working closely with internal departments support overall business performance
- Communicating client requirements with Recruitment Consultants to ensure Client needs are met
- Liaising with Recruitment Consultants to extend placements of nurses already working Enferm assignments
- Delivering on KPIs set in line with the Company vision
- Attending meetings and training as required
- Adopting effective and efficient personal working practices
- Setting exemplary standards of both performance and behaviours
- Ensuring that all policies, procedure and reporting systems are adhered to
- Continually developing personal knowledge and skills in line with departmental, organisational, market and customer requirements
Requirements
- Educated to degree level
- Strong time management skills with the ability to effectively organise workload
- Confident communicator with good written and spoken English
- Excellent customer service skills
- IT literate
- Collaborative and efficient team player
- Motivated, driven and ambitious
This is a Kickstarter Scheme position (candidate must be on, or have applied for, Universal Credit).