Stuart is a leading last-mile delivery platform that connects small and big businesses to a fleet of geolocalised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery, and return solutions. We work across verticals with retailers, grocery stores, restaurants, and e-commerce merchants to enable smarter transportation models
Stuart sits at the crossroads of the future, using our best-in-class proprietary dispatch technology to connect small and big businesses alike to a shared fleet of geolocalised couriers. The result? Efficient, reliable, sustainable delivery to help retailers to meet their customers’ demands.
About the Role
We are looking for a Customer Solutions Engineer to join our London team.
This role will have a huge impact where there are still many things yet to be defined. The role will work directly with the Head of SE Sergi Castellsague and with our Senior Customer Solutions Engineer James Hook. Having autonomy in a fast changing environment, having impact on growth of a successful company, making transport greener in the cities, solving real life problems - these are just a few things representing the role. As the team grows, plenty of opportunities to grow with us will arise!
What will you do?
- Managing communications with independent and small/medium businesses (SMB)
- Gathering client needs not fulfilled by the Platform and sharing feedback internally in order to constantly improve client experience
- Advising existing integrators on last-mile delivery use-cases and keeping them up to date with the latest best practices and features
- Explaining technical concepts to internal teams (Commercial, Account managers, etc.)
- Supporting Senior colleagues' key accounts with projects they are working on
- Reviewing, maintaining, and creating content in the Stuart Community, the Developer Portal, the API documentation, and also internal documentation
- Investigating issues identified by the clients, sharing advice on how to overcome them
Requirements
- Interest in technical challenges
- Curiosity to learn
- Initiative and perseverance to overcome challenges
- Fluent in English for team collaboration
- Native-speaker level for the chosen market
- Passionate about improving communication processes and relationships with clients
- Ability to explain technical concepts to technical and non-technical audiences
- Any technical, communication, or business studies
Joining Stuart’s Engineering team is one of the best career decisions you can take. We have two engineering offsites per year. We have a budget to attend conferences and training. We take online courses (Udemy, Coursera, etc.). We host meetups, and we even live-stream them! Our growth is exponential, so our tech stack is constantly evolving to meet these requirements. We do care about best practices and we love investing our time getting rid of legacy code.
Benefits
- Meal vouchers (in value up to 10/day) at work and all the free drinks/snacks you can handle
- Monthly gym allowance (in value up to 40) to use in any gym or for any sport class - a healthy mind in a healthy body!
- Unlimited access to Udemy for all your learning and development needs
- Private health care provided by AXA (including dental and optical)
- Pension taken care of through a partnership with Royal London
- Work in an international, dynamic and passionate environment with a great company culture.
- Lunchtime sports: frequent yoga, meditation, 5 a side football amp; squash
- Stuart Academy to develop your skills
- And much more - our HR team is constantly implementing new initiatives!
Want to learn more about us? https://stuart.com/about-us/
After reading all this, just a few last but important words: we want you to take on a role you love and we want you to come to a place you’re proud and happy to work every day !
Stuart is an equal opportunity employer and we value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.