Client Advisor - Carlos Place Mayfair
MATCHESFASHION, United Kingdom
Job Description
At MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalise on our unique combination of technical savviness and global innovation mixed with curated content.
MORE ABOUT US
We bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in MATCHESFASHION, fuelling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally.
We have a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 customer care and MyStylist teams. We have offices in the UK and Hong Kong. In London, our head office is based in The Shard, our brand-new creative hub is in Here East and last year we launched No.5 Carlos Place, a completely new retail concept combining digital and physical interaction.
We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
Diversity and Inclusion is a priority for MATCHESFASHION we delight customers around the world and so it’s important that our team represents our customers.
We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are committed to ensuring that all our people processes are equitable.
We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
ROLE:
As a Client Advisor at MATCHESFASHION you will be a brand ambassador, offering the highest level of luxury customer service, aiming to delight and surprise. Working within our innovative retail concept store, No.5 Carlos Place, you will be responsible for hosting, interacting and engaging with all clients, ensuring maximum long term sales and conversion, helping to drive brand awareness and customer loyalty by introducing all visitors and clients to the house concept, the world of MATCHESFASHION, our installations, Private Shopping Service and our Loyalty Programme. Sales focused, passionate about working with people and fashion, you will be confident at building relationships and sharing experiences in a new and exciting environment.
WHAT YOU WILL BE DOING:
- Host all MATCHESFASHION clients or visitors offering house tours and refreshments where required.
- Sales oriented - achieve a consistent level of sales, maximising all the company tools - physical, virtual and through edits and recommendations.
- Provide strong knowledge to clients on seasonal key trends and designers/brands represented by MATCHESFASHION attend regular training sessions to ensure knowledge is up to date
- Collect and manage client data within the MATCHESFASHION systems.
- Pro-active clientelling introduce clients to our Loyalty program and follow up with MATCHESFASHION customers through email, phone and other internal communication methods.
- As brand ambassador, participate at Carlos Place events to host guests and convert them into loyal clients.
- Partner with Private shopping team to support in relationship-building to ensure a smooth journey of the prospect into a loyal MATCHESFASHION client.
- Communicating all product and customer feedback to the management team.
- Confidently use technology in store, such as iPads, apps and till systems, to efficiently process transactions and payments from clients.
- Ensure visual presentation, store maintenance and standards are immaculate at all times.
- Partake in stock take, maintenance and processing, including eShop picking if required.
- Be flexible with working hours, any additional ad hoc requests, such as supporting with events and covering shifts at other MATCHESFASHION store locations as and when required.
- Meet all KPIs related to sales, stock, customer relations and data.
Requirements
- Previous experience as a Sales Consultant or Host within a luxury environment.
- Self-motivated with a positive attitude.
- Sales and results oriented.
- Passionate about the luxury fashion industry and enjoys keeping u