Support and Engagement Associate - Rider Operations
Gorillas, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 5, 2021
Last Date
Jun 5, 2021
Location(s)

Job Description

Hey there! We are Gorillas amp; we are influencing the way people live their lives. Groceries being delivered to your door in 10 minutes is a concept that up until recently was unimaginable. We’re redefining an industry that has never experienced the rapid changes that we’re creating. You can now be a part of generating this change.


Our Operations Department provides operational support to our Riders amp; everyone on shift in the warehouse, and to undertake all scheduled operational duties as required. The Ops teams focus on the very core of our business which is responsible for our 10 minute deliveries. This role will provide significant operational knowledge and in-depth knowledge to the local teams to ensure successful performance and excelled customer and client experience in the final mile.


Responsibilities

  • Management of bike procurement for each site. This also includes internal movements and tracking
  • Assist with support tickets that come through to the Rider Team
  • Respond to support tickets in a timely manner and ensure the Riders are receiving the support they should
  • Rider kit procurement and management for new starters and between sites
  • Creating and implement Rider engagement activities
  • Be able to innovate new processes within the department to ensure the greatest efficiency for the company

Requirements

  • Min. 1-2 years of work experience in a fast paced environment
  • Experience of working with complex teams and people from a variety of backgrounds / nationalities
  • Exceptional organisational skills and ability to execute plans with speed and efficiency.
  • Driven and confident personality, who can keep a cool head in a crisis and approach problems creatively.
  • Entrepreneurial mindset and a willingness to get your hands dirty
  • Fluent written and spoken English
  • Strong Proficiency with Microsoft Office, especially Excel and Powerpoint, or Google equivalents, and a keen eye for data. Previous experience with analytics tools (Tableau, Looker or equivalent) a bonus

Benefits

As a part of the fastest growing startup in Europe, you can benefit from a steep learning curve from day one with a high career growth trajectory. We love seeing our crew blossom amp; growing with us! With a transparent company culture amp; stunning team spirit, Gorillas ensures a dynamic amp; international environment welcome to anyone! Plus, our flexible working arrangements support people at different stages in their lives. We celebrate diversity amp; are committed to creating an inclusive environment for all employees.


If you want to build something you are proud of amp; you believe in the vision, we want you in the Gorillas fam!


Disclaimer:

Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Specification

Job Rewards and Benefits

Gorillas

Information Technology and Services - Berlin, Germany
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