Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers. We are backed by the world's leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat. If you’re ready to help build the world’s most customer-focused company, get in touch.
We are looking for an experienced leader to be responsible for the process and system design, operation and implementation across Zapp’s network of dark stores. This role has global scope, responsible for processes related to inbounding, inventory management, and outbound. The successful candidate will be able to improve store processes across all Zapp markets in order to drive exceptional customer experience while maintaining efficiency, reducing cost, and improving sustainability.
Responsibilities
- Creating the blueprint for standardised processes and systems across the Zapp dark stores
- Engage the learning and development teams to embed this blueprint across our network and ensure that it is bought into by stakeholders across the business
- Collaborate closely with the product team to make sure we have the best in class technology to run our stores
- Create a playbook for taking opportunities or problems all the way from identification to embedded at speed
- Partner with cross-functional teams to lead the implementation of operational process improvement ensuring best practices and required localisation are reflected in product development
- Ensure best in class processes and policies are delivered to ensure the highest standards of customer and employee experience and engagement
Requirements
- Experience in an FMCG / food retail environment
- Proven track record of delivering results in large, cross-functional initiatives.
- Understanding of continuous improvement techniques to drive change.
- Demonstrated ability to manage multiple complex projects and competing priorities simultaneously
- Self-motivated and able to work in a self-directed environment.
- Strong written and verbal communication skills.
- Ability to work with a team in a fast paced environment
Benefits
- Competitive salary amp; equity package
- Enjoy 25 holidays per year (plus all bank holidays)
- Spend your monthly wellbeing allowance on things that really matter to you via our Juno benefits programme. This can be anything from veggie boxes, to indoor plants, tax advice and much more
- Private health insurance
- Extended sick pay and maternity / paternity leave pay
- We will contribute 3% to your pension
- Make use of our home office allowance for office supplies
- Benefit from our monthly Zapp order allowance
- Be part of a fast-growing company and a super motivated team
At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds amp; perspectives make our team stronger and brings our product closer to the customer.
As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.