Fibre Quality Specialist
CityFibre, United Kingdom
Job Description
We’re changing it up
We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.
A rewarding career
We’re passionate about our work and we’re passionate about our people too. With a salary of up to42,000 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.
How can you change it up?
Please note that there will be travel required as part of this role.
As our Field Quality Specialist, you’ll be carrying out field performance quality checks across direct labour and suppliers to ensure they are fully compliant and that quality standards are in line with CityFibre requirements. This will include completing audits on our network as well as network installed using PIA and supporting and encouraging positive safety practices.
You’ll also be:
- Supervising installation engineers to ensure safety, quality and processes are followed in line with CityFibre requirements
- Completing installs of fibre optic cables into residential and business premises
- Assisting with ‘on the day’ issues that would otherwise prevent successful completion of tasks impacting right first time
- Dealing with complex / non-standard installations from site survey through to successful completion
- Owning the delivery performance of a given area from right first time (RFT), safety and quality outcomes
- Owning service incidents / escalations to a successful outcome in a professional and timely manner
- Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults
- Owning and manage complaints from initial contact through to a positive resolution in-line with CityFibre KPI’s
- Embracing continuous improvement (CI) supporting the organisation with installation problem solving
What will you bring to the role?
It’s essential to the success of the role as Field Quality Specialist that you have previous demonstrable experience supervising / leading multi engineers or gangs, with a focus on developing and coaching, creating a culture of continuous improvement across the engineering community in terms of skills and knowledge.
Additional essential requirements include:
- Experience auditing completed works and carrying out quality checks
- Experience auditing safe systems of works (safety checks)
- Extensive experience and knowledge of fibre including network build, FTTx installation, fibre blowing and fibre splicing
- OTDR / IOLM testing
- Knowledge of PIA duct and / or pole installations
- NRSWA units 2 and 10
- Full clean driving license
- Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint
Our unique culture
We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.
Ready to start changing it up? Join the CityFibre family today.