Beauty Retail Host
Trinny London, United Kingdom
Job Description
Temporary Beauty Retail Host:
Hours: Full Time
Location: Fenwick, York
Requirements:
About Your Role:
You will be the first point of contact for our customers, who you will allocate to one of our MUAs. Whether it be a pre-booked appointment or a walk up, you will be expected to make sure all customers are greeted and either sat down for their appointment or put on a waiting list to be served. Even though artistry skills are not expected (but preferred) for this role you will still be knowledgable about the brand and products for our clients that do not require a seated service.
This is a perfect opportunity for someone looking for experience in the beauty industry without MUA experience.
Key Accountabilities
· You can work at a fast pace to achieve and exceed KPI’s. You feed on the buzz of achieving your goals and being the best, you can be.
· Teamwork makes the dream work is your working motto. You understand your impact and how vital your role is. You can adapt to change at the last minute and be a real support to your managers and colleagues alike.
· You put forward excellent artistry and an impeccable customer experience.
You are a Trinny London ambassador and want to pass on your knowledge to customer after customer. You pride yourself on knowing your customers are returning back to you.
· You follow the company grooming standards to a tee Fresh face and clean cut.
Sales
· Provides the full Trinny London customer service experience in store, delivering sales to meet or exceed targets.
· Meets or exceeds all personal goals to positively contribute to the team and the store.
Service
· Provide excellent customer service and product knowledge, offering full-service experience and/or simple service depending on customers’ needs.
· Positive representative of the Trinny London brand, always demonstrating professionalism and poise.
· Support promotions, events and launches to deliver the intended experience for customers.
· Consistently elevate own artistry skills.
· Attends all required trainings and completes educational and developmental tools as assigned.
· Develops knowledge of trends in industry to provide best service possible and share with the squad
Operations
· Must adhere to all company policies and procedures. Immediately report any variances to a Manager or a People partner.
· Assists in execution of visual displays, merchandising and marketing standards ensuring the store is consistently replenished.
· Assists in the preparation and completion of accurate physical inventory as assigned.
· Assists with non-sell tasks as assigned by Management and as part of the regular daily responsibilities.
· Accurately ring sales and use the POS correctly.
· Arrives to work on time and consistently
· Follows all safety and emergency procedures.
· Identifies potential loss prevention issues.
· Perform additional duties as assigned.
Requirements
Your Skills and Experience
· Retail experience, previous sales experience required.
· Excellent customer service, communication and organizational skills.
· Ability to multi-task and build relationships.
· Flexibility and the ability to handle change in a positive manner.
· Cosmetic artistry experience a plus.
· Demonstrated ability to support business growth and consistently exhibits professional behaviour.
· Have and maintain flexible availability.
· Must have open flexibility to work during peak traffic times including evenings, weekends and holidays.