Since our launch in 2012, we’ve been on a mission: to make digital identification simple and secure for everyone, and everything.
In that time, we’ve expanded constantly, and been joined by over 150 incredible people, all with the same vision. We’ve grown in other ways too we raised $35m in our Series A funding round, and launched our game-changing authentication platform.
Our technology is now being used by hundreds and thousands of users worldwide, including some of the world’s leading financial institutions.
And this is just the beginning.
Over the next year, Callsign will double in size as we continue our mission to make every web, mobile and physical interaction seamless and secure.
We can’t do that alone, though. That’s why we’re looking to hire the brightest, most inquisitive minds out there: the people who want to help us change the rules of identity and have the skills and passion to make this mission a reality.
Does that sound like you? Let’s talk.
Requirements
The Role:
- The Change Manager will beResponsible for the e2e change control process in line with the current Callsign Change Management Policy
- Define, implement and execute Callsign change governance to minimise the introduction of risk into the production environment.
- Produce and deliver guidance and comms to all change stakeholders.
- Assure that change requests are in line with agreed standards.
- Assure that controls are compliant with applicable regulations e.g. SOC2 and meet the standards of Callsign clients.
- Organise and facilitate CAB meetings and maintain the change log and change library.
- Manage a plan of continuous process improvement.
- Continue to develop the change process and maintain the change management policy in line with industry best practice .
Key Skills and Experience:
- Experience managing regular, complex changed at both infrastructure and application levels.
- Exceptional organisational skills
- Capable of capturing accurate minutes and following up on actions
- Senior stakeholder engagement and management
- Capable of enhancing and developing process for continuous improvement
- Flexible approach to working adapting to evolving situations
- Project Management qualification (Prince/Six Sigma?)
- Degree
- Experience working within IT and Financial Services
Key Activities:
- Forward schedule monitoring the deployment schedule amp; engagement with change owners on planned changes.
- Submissions chasing and review, ensure all stakeholders engaged
- EOTR and Release Note completion tracking.
- CAB notifications capture, chasing and reviewing
- CAB Meeting agenda email, meeting invite, meeting facilitation, meeting outputs.
- CAB Actions logging and tracking actions to closure, email updates to CAB members.
- Change Log logging every change, linked to submission forms/notifications, confirming change completion. Ensure full traceability on change control.
- Change Library management of the library of change records.
- Design, implementation and maintenance of CAB templates, RACI, Confluence pages, guidance etc.
- Operational acceptance Forum and testing support to VP of Operations on agenda, closure of actions and capture of operational acceptance as an input to CAB.