Account Manager (Market Research) - THG Fluently
The Hut Group, United Kingdom

Type: Permanent

Location: London, UK

Reports to: Managing Director, UK

About THG Fluently

For 17 years, THG Fluently has provided expert translation services to business around the world, and since 2018 has been part of tech and retail giant, The Hut Group. Whilst continuing to partner with businesses across multiple industries in their international ambitions, we now also form a key role within the THG Ingenuity ecosystem. THG Ingenuity empowers their e-commerce partners to scale globally through its end-to-end offering, allowing brands to tap into the technology and expertise that drives THG's $1.5bn annual turnover. THG Fluently enables THG Ingenuity clients to enter and disrupt international markets through localisation, ensuring no market is out of reach.

We have an excellent opportunity for an experienced Account Manager to join our global Sales Team. As an Account Manager, you will build trusted partnerships with our existing customers. You will focus on growing existing buying accounts by providing innovative solutions to your clients’ needs and by partnering with our Marketing, Operations and IT departments.

Requirements

Duties amp; Responsibilities

• Establish trusted partnerships with our clients with the aim of becoming their strategic partner and most preferred provider the role involves primarily farming existing client relationships but also an element of hunting for new business.
• Focus on customers in the market research sector
• Develop our existing buying accounts by providing innovative solutions to your clients’ needs and by partnering with our Marketing, Operations and IT departments
• Build a link with our production and IT teams in order to provide excellent customer care and optimize existing production processes

Skills amp; Experience

• Demonstrated ability to form and develop strategic partnerships with customers and to influence key decision makers
• Solid understanding of the the language service and localization industry, experience in the production of language services is highly advantageous
• Fluency in additional languages preferred but not essential
• Strong analytical skills with ability to understand client needs and develop innovative solutions for them
• Strong attention to detail
• Be organized and efficient whilst working towards tight deadlines
• Drive to provide industry-leading service to our clients
• Creative thinking with a positive, ‘can-do’ attitude
• Excellent communication and interpersonal skills with the ability to inspire trust and willingness to share your expertise and learn from the people around you
• Be a dedicated and enthusiastic team member with conscientiousness in promoting the growth of Fluently
• A logical thinker with a high level of computer literacy and the ability to learn new technologies and programs quickly

Benefits

• Competitive base salary
• A global, vibrant, diverse and inspiring environment
• Support as well as unique career development opportunities across the wider THG Group
• THG Bonus
• THG Staff Discounts

Unfortunately because of the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven't heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse amp; inclusive environment and hence welcomes applications from all sections of the community.

Job Rewards and Benefits