Referencing Support Executive (Fully Remote)
goodlord, United Kingdom
Job Description
We are looking for a number of Referencing Support Executives to join our growing team
- Location - Home Based (UK only)
- Hours - 40 hours per week
- Permanent
- Hourly rate - 9.75
- Hours - Monday to Friday between the hours of 9am and 6pm (shifts between these hours). There may be occasional Saturday working required during peak times which will be instead of one of your 'usual' work days
We will need the successful candidate(s) to join the team in June 2021.
The timelines for recruitment are:
- Thursday 6th May: Applications open
- 17 - 21st May - Interviews
- June: Start date
ABOUT THE ROLE
Goodlord’s mission is to provide the best renting experience in the world and we’re on the hunt for a Referencing-Support Exec to help us achieve this.
The day to day stuff:
Goodlord Referencing is a team that’s rapidly growing so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.
- Working on live chat, phone, email to solve referencing issues for our customers and users
- Providing the best customer service to all the clients
- Identifying root causes for simple issues which cause customers to contact us repeatedly - and helping us solve them
ABOUT US
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. We knew generation rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.
And we did. Like all high growth companies it’s been a bit of a roller coaster journey, but we’re now stronger than ever, with over 800 happy customers and exciting new products. We have ambitious plans but with William Reeve at the helm alongside co-founder Tom Mundy and a brilliant team of over 180 talented Goodlordians we are confident we’ll achieve these.
Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect.
And in the past year we’re proud to have been recognised as a Great Place to work. No one likes a show off, but we can’t not shout about this. We’ve worked hard to make Goodlord great, and it’s important you know this isn’t just words on paper; Goodlordians have validated this which has led to us being accredited:
- 9th in Deloitte’s UK Technology Fast 50
- 20th Great Place to Work in the UK medium-sized businesses
- 12th in the UK for great medium-sized workplaces for women
- 11th in the UK for great medium-sized workplaces for tech
- Excellence in wellbeing for our dedication to goodlordian’s wellbeing
It’s an exciting time here at Goodlord. If you’re inspired by what we’re doing, are up for a challenge and share our values, we’d love to hear from you.
Requirements
ABOUT YOU
You should apply if:
- you are empathetic and resilient; you enjoy the challenge of providing best in class customer service
- you have a customer-centric work ethic; you understand the needs of our different customers, the services they have signed up for and exceed their expectations
- you have previous experience working in an inbound, customer service role (this is essential)
- you have a track record of delivering against targets consistently; you’re a little competitive, you get a kick out of hitting targets and encourage your teammates to do the same
- you’re super organised and have proven your ability to prioritise effectively and meet deadlines
- change doesn’t faze you; you take the rough with the smooth and take people with you on that journey
- you are energetic, creative, curious and confident
- you get on with everyone and anyone and adapt your style to communicate most effectively with them
- you are full of ideas, are not shy about expressing them and get excited about executing them
- you have a positive attitude, and work well under pressure
- you embody Goodlord’s values
- what we’re doing here at Goodlord excites you!
It would be great if you have experience of working remotely and are happy to do so!!
Benefits