Fancy is Europe’s largest on demand delivery solution for groceries. Hyper local dark stores act as micro-fulfilment centers, allowing us to deliver thousands of products straight to your door, in under 30 minutes, for local store prices! Whether it’s a full grocery shop, a late night craving or a last minute need - whatever you fancy; Fancy has you covered. Quick commerce (q-commerce) is being referred to as the next generation of e-commerce and the dark-stores model is currently exploding across Europe as a result of existing macro trends such as consumers’ growing demand for more instant and convenient options. Whilst the 2020 pandemic has accelerated the trends, the new consumer behaviour is here to stay. Launched in January 2020, Fancy now covers 8 cities across the UK and we’re taking the learnings from these cities and our phenomenal customer base to accelerate growth and coverage rapidly. Fancy’s international rollout is underway with launches planned across Europe this summer. Soon we will be delivering everything you need, wherever you might need it. Fancy disrupting the grocery industry? Keep reading!
Role: Fancy is hiring a Warehouse Manager to work closely with the City Manager and build the team within each city! We are looking for an entrepreneurial self-starter to help set up and lead our operations in your city.
Responsibilities include:
Operations
- Oversee all warehouse operations including stock, schedules, health, safety and hygiene
- Drive optimization and efficiency of KPIs. This includes reducing delivery time, late orders and customer issues
Customer Experience
- Driver training and regular reinforcement of customer experience expectations
- Customer communications and issue resolution
- Be a part of our customer community
- Identify trends and issues and provide optimisation feedback to the wider team
Requirements
- Desire to take ownership of ambitious targets
- Strong data and analytical skills
- Strong written and verbal communication skills
- Ability to lead in an ever-changing environment
- Flexibility and willingness to work with fluid schedules; being available during peak hours of operation
- Previous experience in the start up world or an ambition to get involved!
Benefits
Join one of the fastest growing startups in the consumer delivery spaceWork with a strong brand and have a direct impact on the user acquisitionJoin a growth- and data-driven organisation with fun and ambitious colleagues in an inspiring environmentJoin the grocery delivery revolution and be part of creating a brand new industryCompetitive compensation package20 days’ holiday plus all bank holidays3% pension plan employer contributionSocials that keep you in touch with everyone in the company