City Manager - Nottingham
Fancy, United Kingdom

Role:

As City Manager, you'll be undertaking a unique opportunity to directly impact on the success of Fancy in your city area. Supporting the Regional Manager, we are looking for somebody to develop a deep understanding of their local market, build and nurture relationships with key local partners as well as jumping into challenges as they occur.

This role calls for a combination of strong communication, team and stakeholder management skills, sharp analytical and critical thinking, solid execution as well as the ability to support teams across the business. As Fancy is such a new business, we are looking for a hugely flexible and resilient individual who is able to switch between strategic initiatives and swiftly pivot into immediate tactical actions the next.

Responsibilities:

• Strong advocate for the customer act as the voice of the customer in your city
• Have full oversight of city warehouse operations, working closely with Warehouse Managers
• Build a commercially successful city
• Drive optimisation and efficiency of key city growth and operational objectives, utilising KPIs to evaluate success
• Own customer experience and communications, including driving resolutions working closely with Customer Service team
• Recruit, manage, mentor, and take a deep interest in the success and career development of the members of your team
• Driver training and regular reinforcement of customer experience expectations
• Analyse local trends and diagnose challenges, providing optimisation feedback to the wider team
• Build, cultivate and retain relationships with strategically important local partners (e.g. local influencers, local favourite independent suppliers, national supplier local contacts)
• Identify local marketing opportunities to support building the brand in your city
• Represent the brand at various functions

Requirements

• Minimum 2-3 years of experience in operations management, management consulting, strategy, growing a startup or a similar experience
• Strong people management and development skills, including building solid team bonds and culture to succeed
• Highly analytical approach to everything - utilising data to help measure and make data-driven decisions in your day-to-day
• Creative mindset in finding new opportunities to successfully grow businesses in unconventional ways
• Strong written and verbal communication skills, including the ability to work with and manage remotely
• Detail-driven, having high standards in everything that you do, passing this onto colleagues and your direct team members
• Flexibility and willingness to work with fluid schedules; being available during peak hours of operation
• Ability to work under pressure and tight deadlines

Benefits

• Join one of the fastest growing startups in the consumer delivery space
• Work with a strong brand and have a direct impact on the user acquisition
• The possibility to build your own team long term
• Join a growth- and data-driven organisation with fun and ambitious colleagues in an inspiring environment
• Join the grocery delivery revolution and be part of creating a brand new industry
• Competitive compensation package
• 20 days’ holiday plus all bank holidays
• 3% pension plan employer contribution
• Socials that keep you in touch with everyone in the company

Job Rewards and Benefits