Product Manager - Personalisation
Unmind, United Kingdom

Unmind is a workplace mental health platform. We empower organisations and employees to measurably improve their mental health. We do this by providing clinically-backed assessments, tools, training, and signposting that anyone within an organisation can use to proactively improve their mental wellbeing. Our digital platform is beautifully designed, non-stigmatising and globally scalable helping to create healthier, happier, more human organisations around the world.

Unmind is transforming mental health in the workplace. We have developed a category-leading digital platform, raised over 10m from top-tier investors, and signed over 80+ clients globally including the likes of John Lewis, British Airways, and Just Eat. but we’re just getting started.

We believe that everyone has the right to a healthy mind because we all have mental health, all of the time and we’re striving to create a world where mental health is universally understood, nurtured, and celebrated.

In 2020 Unmind grew from a small 30 person team to a fast-growing, 100 person global organisation with offices in London, Sydney and New York. We have ambitious plans to change the perception of mental health and we still need lots more people to help us achieve them

We are looking for an experienced, deeply empathetic Product Manager to join Unmind’s Product team. We have big growth plans, and our ability to deliver delightful, impactful and exceptional product experiences (for both users and clients) will be paramount to our continued success.

You will join our Wellbeing Collective, a group of people who look after our core platform experience, ensuring that our users have the best possible journey with Unmind. You will be instrumental in discovering improvements to our core user offering, creating a best in class user experience that is engaging, ethical and scientifically backed

Specifically, you will be solving problems around personalisation, helping us to make sure that our users are recommended the right content at the right time throughout their journey with Unmind

You'll regularly collaborate with a diverse group of internal stakeholders, from content creators to clinical psychologists, to ensure we deliver effective solutions to user problems.

We’re scaling quickly, which means that the focus and responsibilities of any position can be quite dynamic but here’s how we initially see your skills and passion coming to life at Unmind:

• Own: Extremely comfortable with every aspect of the product development lifecycle within cross-functional teams from exploring problem spaces to initial ideation and scoping of initiatives, through to delivery and post-release validation your actions will have a genuine impact on people’s lives.
• Prioritise: There are so many opportunities we could pursue to improve the product, and you've got a range of frameworks to lean on to ensure we are ruthlessly prioritising at all times. From bigger strategic opportunities to smaller, tactical initiatives and quick wins, you're able to say "no when necessary and communicate to stakeholders the "why" underpinning our current priorities.
• Craft: From user stories to acceptance criteria and release notes, you’ll be scoping amp; shipping solutions that will help improve the lives of our users, clients, and partners more delightful.
• Measure: We believe in outcomes over outputs and making data-informed decisions. You'll be responsible for a set of product metrics that keep us grounded in reality and ensure we're making progress towards all our important goals.
• Reflect: We’re proud of our current product, but there’s SO much more to do; you’ll continually distil feedback and data from various touch-points, combining hard numbers with human nous to identify pinch-points, develop solutions, and prioritise actions.
• Champion: Generate authentic excitement around product developments at Unmind evangelising our vision, mission, strategy and roadmap

• Extensive experience of working as a Product Manager, working closely within cross-functional teams (including software engineers) on a daily basis
• Experience of working within Product Teams that are outcome-driven, focusing on understanding and solving problems, delivering at pace with an emphasis on learning fast and iterating
• Deep knowledge of agile methodologies (i.e. Scrum, Kanban) and demonstrable experience of knowing when and how to apply them
• Experience in leading teams through product discovery, drawing on the right tool or framework to understand, frame and solve problems (including design thinking and lean methodologies).
• Strong communication, influencing and stakeholder management skills
• Be

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