Player Services Administrator - Fixed Term Contract - 6 months

Player Services Administrator - Fixed Term Contract - 6 months
Camelot Group, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
May 8, 2021
Last Date
Jun 8, 2021
Location(s)

Job Description

With millions of people playing our games every week, we receive plenty of correspondence from our players with reference to our games. When this happens, our Player Services team deliver a great customer experience to offer support and guidance for our winners, regardless of the size of their win. Due to an increase in the volume of postal claims we have received since the beginning of the pandemic, we are currently looking for additional support from three new team members for six months,


You will have great attention to detail and administration skills, allowing you to quickly log all correspondence and go back to our players as quickly as possible, and in keeping our players happy you will help us to generate more money for Good Causes,


A Place To Be You

We want to create games that appeal to people from all walks of life and we need a rich and diverse blend of people to make that happen. We hire exclusively on talent and we want our employees to feel like they can bring their whole self to work every day.

We have continued recruiting throughout COVID-19 and have been successfully conducting interviews and onboarding new starters virtually since March. This has meant that we have been able to keep our people as safe as possible.


How you'll make a difference

  • You will manage the claims process for a portfolio of mail including postal ticket claims and also complex claims that need investigation
  • Work with internal stakeholders to deal with the end to end investigation of any complex postal claims
  • To work towards a KPI metric of communication within 5 working days of claims being logged and 20 working days to resolve more complex claims.

What you'll bring to the table

  • Has a good foundation of experience in an administration role and has proven letter writing skills.
  • Proven experience of working in a process driven and highly regulated environment.
  • Provides solutions to moderately complex or infrequently occurring problems by using existing procedures and analysing data to establish the correct results.
  • Recommend and implement new ideas and be able to persuade others in bringing new ideas forward.
  • Excellent attention to detail whilst working under pressure.
  • Ability to prioritise and takes ownership of own workload whilst remaining calm under pressure.
  • Understands that every customer is unique and adapts manner and approach accordingly whilst still working within process and regulatory requirements.

What we’ll give you

We look after our people. There’s a competitive benefits scheme, 26 days of annual leave and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you access to remote health and wellbeing support - including access to a free digital GP and virtual counselling. We’ll give you all of the kit and tools needed to succeed.

We take your development very seriously. We encourage you to treat every day as a learning day, we offer a series of AMAZING Learning Weeks throughout the year and you’ll have access to the Camelot Playbook from day one - a guide to help you be your best.


Why work at Camelot?

Camelot is the home of The National Lottery. We currently turnover in excess of 7 billion per year through our retail and digital channels and we do this with a workforce of just over 1,000 people - this means that every one of us has a part to play and make a difference.

Camelot changes lives for the better - not just for the many millionaire winners we create but with the 30 million a week we raise to thousands of good cause projects across the UK.

On top of this, we placed 35th in the Sunday Times Best 100 Mid Companies 2020.

National-lottery.co.uk is one of the UK’s top e-commerce sites - this is measured by web traffic and we have more than 11 million registered players. We also operate four of the UK’s biggest FMCG brands including the iconic Lotto and EuroMillions.

Want to find out more? Watch our This is what makes us Camelot video or search #ProudToBeCamelot on socials

Job Specification

Job Rewards and Benefits

Camelot Group

Information Technology and Services - London, United Kingdom
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