Systems Administrator
Arne, United Kingdom
Job Description
ARNE is a direct to consumer, clothing brand/retailer based in Warrington, UK. We design and develop all of our products in the UK, manufacture in the near amp; far east and then ship directly to our customers, with our ARNECLO.com eCommerce store as its only sales channel.
Founded in summer 2018, we have mainly used organic posts on Instagram to deliver the foundations of what we want to be one of the best brand’s to come out of the UK. We have seen fantastic, overwhelming growth so far with an extremely high individual value and loyal customer base. These are the kind of customers we are driven to create and look after at ARNE.
We have an awful long way to go yet, and we are so excited by how much we need to learn and improve every day. The idea of what ARNE can become in the next decade and beyond alongside the type of culture we can develop at ARNE as a brand and company to work is most exciting for us.
We have a strong vision of why we exist and ambitious objectives to build a successful brand over the next decade. We believe this can be achieved through a constant progression of our menswear range, new product category launches in footwear and womenswear, international growth and further investment into our brand and customer experience.
Come join us to help us learn, grow and build a world-class brand.
Requirements
As our IT Administrator you will be part of our Technology Team and will provide administrative support for our service desk as well as first line support to colleagues.- You’ll work with the Service Desk Lead and provide a key role in the Technology Service Team ensuring a high level of service at all times.
- First line support - responding to and assigning support requests raised through the on-line service desk by telephone and face to face
- Prioritisation of support requests and incidents based on their urgency and impact on the business
- Ensuring that support issues are kept up to date and have sufficient detail
- Collating weekly and monthly reporting
About You:
- Previous experience of providing technical support, preferably working as part of an IT team / service desk
- Excellent customer service skills and demonstrable experience of dealing with support queries
- Proficient in eCommerce D2C businesses (preferred not essential)
- Experience of using of using Jira Service Desk or similar ticketing system
Benefits
Successful people at ARNE.
- Comfortable with being uncomfortable and up for regular change in tactics, actions and organisation
- Used to start-up / scale-up cultures, which are super fast paced and unpredictable
- Own it and make stuff happen
- DO EXTRA - Champions do extra!
- Think like a customer everyday
Benefits
- Exciting opportunities for the right candidate in a young, fast growing company with high ambitions
- State of the art office, warehouse amp; complex
- 22 Days holiday + Bank Holidays