Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers. We are backed by the world's leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat. If you’re ready to help build the world’s most customer-focused company, get in touch.
We are looking for a dynamic individual to own the scheduling and shift forecasting of our ever-growing fleet of riders. You will be the meticulous expert of our evolving demand curve. Based on your deep knowledge of our efficiencies, you will ensure that each store always has enough riders to ensure that we can deliver an amazing customer experience while keeping our delivery costs in line.
Responsibilities
- Work with Operations BI to develop the 1st cut of rider schedules for each store, then make adjustments based on your close-to-the-ground expertise
- Release shift schedules on a weekly basis
- Work closely with Location Managers to ensure that all shift schedules are filled for your designated stores and propose solutions to ensure shift coverage as needed.
- Evaluate completed shifts on a daily basis and ensure that all rider hours worked are accounted for
- Manage any scheduling issues that arise, for example by moving riders between hubs when needed and reporting s absences and lateness to manager + HR
- Foster a strong relationship with riders and fulfillment staff
Requirements
- Degree from a top university
- Proficient in Excel
- Proven analytical skills; attention to detail is key
- Ability to work well under pressure and with minimal supervision while working remotely
- Extremely strong interpersonal skills evidenced in previous work experience or extracurricular activities
- Willingness to learn and ability to work proactively
- Previous experience with shift scheduling tools is a huge plus
- Previous experience with workforce planning fast moving high volume shift-based industry e.g. last mile, retail, hotel, restaurants, airlines etc.
Benefits
- Competitive salary amp; equity package
- Enjoy 25 days holiday per year (plus all bank holidays)
- Spend your monthly wellbeing allowance on things that really matter to you via our Juno benefits programme. This can be anything from veggie boxes, to indoor plants, tax advice and much more
- Private health insurance
- Extended sick pay and maternity / paternity leave pay
- We will contribute 3% to your pension
- Make use of our home office allowance for office supplies
- Benefit from our monthly Zapp order allowance
- Be part of a fast-growing company and a super motivated team
At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds amp; perspectives make our team stronger and brings our product closer to the customer.
As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.