Business System Support Manager
Square Enix, United Kingdom

Job Summary:

To provide business systems support for the Square Enix user community and partners. Working closely with UBW users in the UK, Hamburg, Paris, Montreal, San-Francisco and Los Angeles offices.

Requirements

Key Deliverables:

• Provide day to day support amp; problem resolution for all UBW users.
• Supervise and co-ordinate 1st and 2nd line support across SEW sites.
• Provide user training amp; coaching to all UBW users including the 3rd party partners.
• Maintain system configuration documentation for Business Systems.
• Manage and implement business change requests for all offices via SharePoint
• Create new reports amp; troubleshoot existing reporting for all offices.
• Liaise with Finance, Sales, IT, Ops and HR department on Business Systems related issues.
• Assist with development projects, system upgrades, updates and installing patches.
• Assist in projects and product developments for UBW across SEW

Key Stakeholders:

Head of Business Systems, Financial Controllers, Accounting teams, IT, Sales and Operations.

Knowledge amp; Experience:

Essential:

• Proven background in UBW support of v5.7/M5 upwards across a multi-client and location environment.
• Involved in at least one full implementation and/or upgrade cycle.
• Knowledge of the underlying configuration of and experience in supporting the following Agresso modules: System Admin, Common (Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics(PO, SO, Product and Inventory Management), Planner and Resource Planning, Expenses, HR (Masterfile), PCB (Timesheet Management)
• Prior experience of interfacing systems with UBW using EDI or ETL
• Experience Training Users
• Experience using MS SQL and running TSQL queries

Desirable:

• A very good grasp of accounting principles and sales concepts.
• Knowledge of consolidation processes and integration with ERP solutions.
• Understanding of working within industry-standard service management methods such as ITIL.
• Aware of HR processes and policies.
• Knowledge of using a multi-client HR and Payroll solution.
• Knowledge of Logistical processes specifically stock management within UBW.

Competencies, Skills amp; Attributes:

Essential:

• Strong technical operational and reporting skills, creating, and managing solutions involving RESQL, Excelerators, AG16s, BIFs and other UBW products.
• A logical, well organised but flexible approach with an attention to detail
• Experience in a commercial enterprise
• Ability to investigate and problem solve.
• Feels at ease working with operational and finance staff, and able to deal sympathetically with their system-related issues.
• Excellent written and oral communication skills: Is confident speaking on the phone and e-mailing to colleagues, 3rd party suppliers and contractors.
• Has a willingness to question existing set up and procedures, and to suggest improvements amp; efficiencies.
• Pro-active approach to work: Constantly looking for ways to improve the system.

Desirable:

• Familiar UNIT4 Financial Performance Management (OCRA)
• Good understanding of creating, managing and migrating AMC, Mobile Apps, ARC and Worderator reports
• Keeping up to date with the latest technologies, such as cloud based ERP environments and 2FA security.
• Awareness of using different project management solutions, such as PRINCE 2.
• Good presentation skills

Job Rewards and Benefits