Social Data Analyst
TMWUnlimited., United Kingdom
Job Description
TMW are a leading integrated agency based in London, Reading amp; Bristol. We consistently punch above our weight, producing award-winning and effective integrated work. We offer a truly integrated set of services to our clients - brand building, customer engagement amp; loyalty, social amp; influencer, performance marketing and sales activations and live experiences. We have an enviable client list including Coca-Cola, Castrol, Danone, Visit London, BMW, Vodafone, Ferrero, Kings College, Barratt Homes, Simple, and Genius. This is a chance to join a unique agency culture where the passion for people is as strong as the work.
We are looking for a curious and skilled Data Analyst to help us turn social conversation, engagement, and performance into actionable insights for our clients. Someone who combines a passion for the complexities of data with the ability to surface interesting and pertinent insights. They will be tasked with creating reports, highlighting insights and presenting findings back to clients.
Responsibilities
- Specific account responsibilities will be decided based on experience, profile and ambitions
- Will lead social analytics, insights and reporting on key accounts, such as Barratt Homes, Danone and Ferrero
Requirements
Skills amp; qualities
- Social listening and analysis tools - deep working knowledge of social listening tools (such as Meltwater), and social media and CX reporting tools (such as Socialbakers, Khoros and Sprinklr)
- Data analysis confident with manipulating and visualising data from different sources and a good knowledge of the metrics used across social and CX
- Reporting tools - proficient working in Microsoft Excel and PowerPoint to create dashboards, reports and presentations
- Digital marketing trends up-to-date with the latest social/CX developments and confidence in making social strategy recommendations
- Proactivity motivated, able to demonstrate good initiative
- Communication - excellent verbal and written communication skills to build strong relationships with clients, the Community Management and the Social team
- Presentation - good client facing and presentation skills
- Accuracy - good attention to detail at all times
- Efficacy - a well organised person with excellent task amp; time management, capable of managing multiple tasks
Experience
- Strong experience in a data analyst role, preferably with a social and CX focus
- Good depth of experience is needed in a similar role
- Must have experience of social listening, social media management and community management tools
- Experience working for large global brands would be advantageous
Personality
- You should practice care and attention in every aspect of your role. You should be a dependable and loyal member of staff and a good ambassador for TMW externally
- You should aim to build on the sense of community here at TMW, taking on responsibility for your own actions as well as those of others and aiming to pull together towards a common goal
- You should be able to think laterally and beyond expectations or convention. You should be able to bring new ideas to life in any size of brief and help make TMW a stimulating and inspiring place to work
- You need show a sense of responsibility to yourself, other TMW-ers and our clients. You need to be committed to getting the job done positively, even in the most pressured situations, never defaulting to the path of least resistance or leaving things half done
- You must be approachable, and able to contribute to a positive and enjoyable working environment. You should aim to bring enjoyment and passion to the workplace
- Take pride in your work and the people around you
Benefits
TMW are a leading integrated creative agency based in Covent Garden. We consistently punched above our weight creatively, producing award winning and effective work across the board. We recently scored an impressive 8 in the Campaign School Reports and won a Cannes Lion, alongside 100’s of awards for best in class Social amp; Digital campaigns. We have an enviable client list including VOXI, Ferrero, Simple Skincare, Absolut, GTR, Barratt Homes PLC, Vodafone, Emmi Caffe Latte, Onken, Beleaf, Genius and Coty. This is a chance to join a unique agency culture where the passion for people, is as strong as the work.
Our expertise covers the full spectrum of marketing from transformative insight generation and data solutions, through to technical innovation and award-winning campaigns. We have specialist teams in digital development, relationship marketing, retail experience, social and influencer marketing, content and production services.