Regional Manager - North
Fancy, United Kingdom
Job Description
Fancy is Europe’s largest on demand delivery solution for groceries. Hyper local dark stores act as micro-fulfilment centers, allowing us to deliver thousands of products straight to your door, in under 30 minutes, for local store prices! Whether it’s a full grocery shop, a late night craving or a last minute need - whatever you fancy; Fancy has you covered.
Quick commerce (q-commerce) is being referred to as the next generation of e-commerce and the dark-stores model is currently exploding across Europe as a result of existing macro trends such as consumers’ growing demand for more instant and convenient options. Whilst the 2020 pandemic has accelerated the trends, the new consumer behaviour is here to stay.
Launched in January 2020, Fancy now covers 8 cities across the UK and we’re taking the learnings from these cities and our phenomenal customer base to accelerate growth and coverage rapidly. Fancy’s international rollout is underway with launches planned across Europe this summer. Soon we will be delivering everything you need, wherever you might need it. Fancy disrupting the grocery industry? Keep reading!
Role
As Regional Manager, you'll be undertaking a unique opportunity to directly impact on the success of Fancy in the North Region. Supporting the UK General Manager, we are looking for somebody to develop a deep understanding of their local markets, build and nurture relationships with key local partners as well as jumping into challenges as they occur.
This role calls for a combination of strong communication, team and stakeholder management skills, sharp analytical and critical thinking, solid execution as well as the ability to support teams across the business. As Fancy is such a new business, we are looking for a hugely flexible and resilient individual who is able to switch between strategic initiatives and swiftly pivot into immediate tactical actions the next.
Responsibilities
- Drive and own the performance of Fancy's Manchester, Newcastle, Liverpool, Leeds amp; Sheffield businesses across key performance indicators, as well as any new city launches within your region
- Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers
- Be the voice of your region to the wider business, ensuring leadership and key central stakeholders aware of the dynamics of your markets
- Recruit, manage, mentor, and take a deep interest in the success and career development of the members of your team
- Build, cultivate and retain relationships with strategically important local partners (e.g. local influencers, local favourite independent suppliers, national supplier local contacts)
- Have a strong focus on customer experience and lifecycle, ensuring the warehouse and delivery operation sets and achieves a high bar on order and delivery operations at a local city and regional level
- Support your region team of local warehouse managers in their daily efforts to ensure that we have the proper direction for managing day-to-day operations
- Scale new and existing processes to allow the business to efficiently operate and grow, both developed at local level as well as liaising with Central Operations
- Identify local marketing opportunities to support building the brand in your markets
- Develop a deep bench of talent by focusing on performance management and succession planning
- Serve as the liaison between department rollout, local regional execution and other department leadership partners
- Assist in the launch of new sites within your region
Requirements
- 10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
- Leadership and management experience required of multi-location teams
- Demonstrated ability to manage large onboarding programs to train and onboard high performing employees
- Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field
- Adept at analytical work and the ability to motivate others in a deadline-driven environment
- Demonstrated ability to solve complex problems under pressure
- Analytical and critical thinking ability
- Strong communication and organisation skills
- Able to balance attention to detail with swift execution
- Must be willing to travel at least 90% of the time
Benefits
- Join one of the fastest growing startups in the consumer delivery space
- Work with a strong brand and have a direct impact on the user acquisition
- The possibility to build your own team long term
- Join a growth- and data-driven organisation with fun and ambitious colleagues in an inspiring en