Driver Acquisition Lead

Driver Acquisition Lead
Fancy, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
May 11, 2021
Last Date
Jun 11, 2021
Location(s)

Job Description

Fancy is Europe’s largest on demand delivery solution for groceries. Hyper local dark stores act as micro-fulfilment centers, allowing us to deliver thousands of products straight to your door, in under 30 minutes, for local store prices! Whether it’s a full grocery shop, a late night craving or a last minute need - whatever you fancy; Fancy has you covered.

Quick commerce (q-commerce) is being referred to as the next generation of e-commerce and the dark-stores model is currently exploding across Europe as a result of existing macro trends such as consumers’ growing demand for more instant and convenient options. Whilst the 2020 pandemic has accelerated the trends, the new consumer behaviour is here to stay.

Launched in January 2020, Fancy now covers 8 cities across the UK and we’re taking the learnings from these cities and our phenomenal customer base to accelerate growth and coverage rapidly. Fancy’s international rollout is underway with launches planned across Europe this summer. Soon we will be delivering everything you need, wherever you might need it. Fancy disrupting the grocery industry? Keep reading!

Role

We’re a small, nimble team that cares deeply about what we build, how we build it, and the people who love Fancy. Being one of the the first Central Operations hires at the company, you'll be seriously hands on in the early days, building and implementing strategies to grow the number of drivers partnering with Fancy.

The Driver Acquisition Lead will be responsible for the overall lifecycle of Driver Partners across the UK. This role is responsible for managing the driver recruitment process from sourcing and lead creation to driver activation. The Driver Acquisition Lead will partner with Field Operations to ensure driver recruitment and activation meet or exceed the needs of the business.

Responsibilities

  • Manage the acquisition process and funnel for Drivers to include: sourcing, lead creation, onboarding, and activation
  • Implement and streamline processes to remove bottlenecks in recruitment funnel and onboarding process by proactively communicating with candidates
  • Regularly communicate with Driver Partners for inquiries and feedback throughout their partnership lifecycle
  • Organise Driver engagement events within assigned regions and regularly perform site visits
  • Work cross-functionally with Field Operations to serve as primary point of contact for Driver Partners
  • Resolve any issues related to Driver Partners raised by Field Operations - ie. contractual obligations, app functionality, pay, etc.
  • Work with Central teams to anticipate spikes in demand, and implement plans to ensure sufficient, on-demand driver supply
  • Partner with our Tech amp; Product teams to create a better experience for our community of driver partners
  • Innovate and execute on unique, out-of-the-box, yet, data driven decisions for strategies for driver acquisition and retention
  • Research and analyse financial and operational metrics and drive improvements aligning with the long range financial plan
  • Understanding, explaining, and promoting the value and unique benefits of partnering with Fancy over similar platforms

Requirements

  • 1-3 years of driver acquisition or other high volume independent contractor acquisition experience, last mile logistics and/or high-growth start-up experience is necessary. Previous experience with Uber, Deliveroo, Bolt, Gett, Ola, Just Eat, DoorDash, Postmates, Grubhub and similar companies is strongly preferred.
  • Demonstrated ability to manage multiple projects/tasks at once and prioritise effectively
  • Comfortable building structure and process into unstructured environments
  • Strong communication and organisation skills
  • Strong customer service and vendor relationship building skills
  • Ability to shift between high-level strategy and hands-on execution
  • Experience collaborating with direct and cross-departmental teams
  • Ability to thrive in fast growing, fast paced environment, which requires partnering with the team while completing tasks
  • Proficient in Office and Google suites; with strong Excel and analytical skills
  • Previous experience with applicant tracking systems is a plus
  • Bachelor’s degree preferred

Benefits

  • Join one of the fastest growing startups in the consumer delivery space
  • Work with a strong brand and have a direct impact on the user acquisition
  • The possibility to build your own team to drive success
  • Join a growth- and data-driven organisation with fun and ambitious colleagues in an inspiring environment
  • Be part of the grocery delivery revolution and be part of creating a brand new industry
  • Competitive compensation package
  • 2

Job Specification

Job Rewards and Benefits

Fancy

Information Technology and Services - London, United Kingdom
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