Membership Sales Assistant
Runway East , United Kingdom
Job Description
Elevator Pitch: The Company. Us. Runway East.
At Runway East, we're a team of tech lovers, entrepreneurs, ex-startup founders and customer service advocates, who go above and beyond to keep our companies thriving. It’s been 6 years, and we’ve grown to five locations, over 2,000 members and watched our companies raise over 500 million. We’re here to make good work, with good people. And we’re here to have fun. Incomparable company, superstar service, dogs on demand, Cake Wednesdays and our infamous Friday beer trolley - these are all things we build into creating happiness every day. But what really sets us apart from the coworking crowd is us.
Runway East has a strong brand, passionate customer base and most importantly, a product customers genuinely love. Covid has presented challenges, but it has also presented opportunities. The way of working has been flipped upside down and the demand for flexibility is greater than ever. We’re ready to take full advantage of that.
Elevator Pitch: The Job. It’s A Great Job. We promise
As our Membership Assistant, you’ll be supporting the engine that drives revenue for the business and working with a passionate, driven team that has a direct impact on the growth of our company.
We see this role very much as a stepping stone position, where you’ll be learning all things Runway East and building out your skills to enable you to grow into a Membership Manager position within the next 12 months.
To really excel you’ll continually strive to live our values and challenge the status quo, coming up with new ways to improve the role you’re doing and taking on new responsibilities as you grow.
What You’ll Be Doing:
Managing Incoming Leads
You’ll own our membership inbox and will follow up on leads quickly and enthusiastically. You’ll be responsible for handling all incoming enquiries, from both direct sources and also our broker partners. You’ll research and vet all incoming leads, logging your activities in our CRM - and once qualified, passing the appropriate leads on to our Membership Managers.
Looking After Our Partners
You’ll be the first point of contact for our broker partners and you’ll proactively work to maintain these relationships. You’ll ensure our partners are well informed by keeping them up to date on our sales inventory by providing them with weekly status reports.
You’ll also manage the onboarding and offboarding process for any brokers, keeping our sales team in the loop of any changes.
Expanding Our Network
You’ll take the lead on finding new brokers for us to partner with and come up with creative ways for us to strike up conversations and build new relationships - from hosting broker events to random acts of kindness and all things in between.
Help Manage Our CRM
From collecting and recording customer data accurately, to logging all your activities, to cleaning and refining historic data, you’ll work to keep our sales CRM running smoothly.
Supporting And Shadowing
Outside of your core tasks you’ll work closely with our Membership Managers - from supporting them with ahoc projects, to running prospecting campaigns, to shadowing and assisting on tours. You’ll embed yourself as a core member of the sales team whilst building your knowledge out as you go.
Requirements
You’ll Do Great Here If You’re:
An Excellent Communicator
You’re able to demonstrate strong written and verbal communication, adapting your style to suit a diverse audience in a manner that is effective and clear.
A Research Pro
You’re naturally curious and are keen to understand our customers and the market.
A Devil With The Details
You are thorough and accurate in your work. You are organised and can prioritise your time well with projects that you are working on.
And above all else, you're a team player, who's hungry to learn and develop.
Benefits
What About the Money?
Starting salary - 24,000 to 26,000 per annum, depending on experience
Anything else?
Besides working with the greatest people in the world? Well
- 28 days annual leave including bank holidays - plus 3 extra days over the Christmas break and your birthday off!
- Also, earn an extra days holiday for every year you’re at RWE (max 5)
- Vitality Health insurance amp; half price gym membership
- Perks at work - a vast range of rewards and retail discounts
- Cycle to work scheme
- Regular socials and team retreats (Rhodes, Vilnius, Barcelona amp; Alicante so far)
More About Us
Still, reading? Great!