Customer Service Advisor - Weekends
Woven, United Kingdom
Job Description
Are you passionate about providing exceptional customer service?
Do you possess a passion for the entertainment industry and want to share that knowledge with our customers to ensure they have the best experience possible?
Would you like to work somewhere that offers genuine career progression and advancement opportunities, where people are rewarded for their achievements and hard work?
If you answered YES, then we would like to hear from you!
Please also check out why Woven people love to work here at Woven on our Youtube channel: HeyWoven
The Role
- Job Title: Customer Service Advisor
- Job Type: Temporary Up to 12 months
- Location: Swindon
- Hours: Part time Saturdays amp; Sundays only
You will be working as a customer service advisor for our brilliant client, a market leading movie business, so this really is an exciting time to get on board!
In this role you will be the first point of contact for our customers via, chat, email, Facebook messenger and telephone - ensuring our client’s customers have the best cinematic experience possible! You will be dealing with questions, queries and ticket sales, as well as advising customers on recent film releases, upselling premium seating options and the latest deals the cinema has to offer!
We are going to make every moment magic for our client’s customers - and for our colleagues that service them!
Requirements
About You
We are looking for someone who loves great customer service as much as they love the entertainment industry and who wants to make the customers’ experience as incredible as it possibly can be!! Keeping an eye on what’s new in the entertainment world and being social media savvy is key.
You will need to be passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will need exceptional problem-solving skills to ensure we fix our customers problems at first contact with minimal escalation!
You will be a confident individual, with the drive and enthusiasm to ensure daily targets and SLA’s are met! You will need excellent communication skills, both written and verbal. This role is fast paced where no 2 days will be the same so the ability to think on your feet and problem solve are an absolute must!
Key Attributes
- Strong communication skills
- Excellent customer service skills
- The ability to problem solve and multitask effectively.
- Digital Savvy
Benefits
Benefits
At Woven we do benefits differently by focusing on your health, wealth and self. Benefits+ our bespoke benefits platform puts you first and with all your benefits at your fingertips you can flex your package whenever you like, wherever you like!
- 23 days holiday
- Competitive Pension contribution
- Savings Club
- Holiday Trading
- Restaurant discount card
- Cycle to work Scheme
- My Gym Discounts
- Plus, many, many more!
Closing Date: 2nd June 2021
Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or any reasonable adjustment that requires accommodation, please contact us.