Italian Speaking Dining Lifestyle Manager

Italian Speaking Dining Lifestyle Manager
Ten Group, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 12, 2021
Last Date
Jun 12, 2021
Location(s)

Job Description

If you love food, enjoy eating out and discovering new dining experiences, then this role is for you!

As a Dining Lifestyle Manager you will not only share your passion for all things dining with your teammates but most importantly use your knowledge to help our members secure the best tables according to their preferences whilst meeting deadlines. Some requests will be straight forward such as checking availability and making bookings. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills. You will use your knowledge, contacts and expertise to ensure our service is delivered the highest standard. Last but not least, you will be working in one of the most vibrant and colourful teams where boredom is never on the menu!

Shifts

Our shift patterns run from between 8am - 9pm including up to 1 weekend day per week. You will be required to work 5 days out of 7 working 40 hours per week.


Key Responsibilities

  • To liaise with members, suppliers and Ten staff to provide the best possible content as a response to a members dining requests
  • To resolve each job in the most resourceful, efficient and intelligent way
  • To investigate opportunities to add value to the request and exceed the member's expectations
  • To undertake research for any jobs that do not fit into our existing portfolio.
  • To talk to members about other areas of the service (besides the one you work in) in order to encourage full use of the service and repeat business
  • To gather and report member feedback
  • To keep our in-house CRM system up-to-date
  • To work with the member satisfaction team and MSA in your team in order to continually drive high levels of member satisfaction and service enhancements
  • Build relationships and rapport with our suppliers (restaurants)

Requirements

  • Fluent in spoken and written Italian
  • At least 3-4 years of relevant experience in the hospitality sector, ideally within the London and/or UK dining scene
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Passionate about engaging with members
  • Administration and planning
  • Computer literacy - Word, Excel, PowerPoint, Outlook

Benefits

  • Perfomance-based bonus
  • Opportunity to work remotely
  • Holiday allowance that increases to 25 days after your first year
  • Working holiday opportunities to travel and visit our other global offices
  • Loyalty reward programme
  • Staff benefits portal which includes an array of discounts across travel and entertainment
  • Company pension

Job Specification

Job Rewards and Benefits

Ten Group

Information Technology and Services - London, United Kingdom
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