IT Support Engineer - 6 month contract
Touch Surgery, United Kingdom

Digital Surgery is a data-driven company implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. The DS1 is our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses advanced AI algorithms that enable automatic processing and uploading of videos. Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other health care professionals.

Being the IT Support Engineer at Touch Surgery requires a diverse set of skills. Each day will feel like a fresh challenge. You will have to be organised, self-motivated and built with a desire to constantly improve. The position will streamline various IT processes for our growing business and is critical in supporting users and key business systems by ensuring best practice is instilled across London and remote operational teams (US, Canada and Europe). This is a hands on role that will require someone who can work in a start-up culture (rapid changes, ad-hoc and last minute request) and turn their hand to responsibilities outside of a typical IT Support positions (Compliance, IT Vendor/Supplier management) whilst maintaining the ability to provide 1st/2nd line support where needed.

• Support the Tech Ops Lead as and when necessary
• Provide reference for clients by writing documentation, providing support and help.
• Maintain systems by researching and resolving problems, and document the issues and solutions.
• Maintain quality of service by establishing and enforcing organization standards.
• Contribute to team effort by accomplishing results as needed.
• Routine monitoring of applications and its internal components
• Complete installation, upgrade, and maintenance tasks on hardware and software in a timely manner to ensure availability and fitness for purpose
• Provides and satisfies first and second level system/application support for requests, questions and technical issues.
• Communicate with vendors
• Research, identify and implement new systems to replace the current systems.
• Provides employee introductions to various systems/applications and training as needed.
• Establishes and provides guidelines for continuous group and one-on-one training and initiates ongoing follow-up with internal/external customers.
• Handles both simple and complex troubleshooting issues.
• Manage day to day business as usual activities incident, problem, change and request processes

Requirements

Must haves:

• Relevant technical knowledge of IT. Ability to troubleshoot and resolve desktop software and hardware faults
• Excellent customer service skills.
• Administration and diagnostic skills on macOS and Windows.
• Experience of basic networking technologies (subnets, DHCP, DNS) VLANs, Firewalls, and VPN
• Some knowledge of linux based network storage systems
• Dealt with external suppliers and internal stakeholders to drive cost optimisation (working with accounts and ops team)

Nice to haves:

• Having worked in any windows migration projects
• Understanding of group policies
• Bash scripting knowledge

Benefits

We also encourage flexible working, so you choose when you start and finish. This is just one of our Family Friendly company policies.

So what’s it like working at Digital Surgery?

Part of the Medtronic family we benefit from a small company feel, within the world's leading medical device company. We have 130 people globally, with teams across the UK, US and Canada. The majority are based in our London HQ in Old Street. The company is made up of several teams covering Engineering, Product, Studio, Innovation, Marketing, HR, Operations, Finance and Sales. We care about our employees’ career and development, offering training internally as well as external courses and attending global conferences. We believe that helping you grow will help our company grow too.

We have our Family Meeting on Friday afternoons with beer, wine and cold drinks - it’s a great chance to meet new joiners, share success stories and hear what’s been going on in the company that week.

Our Values

• All for One
• Candid but Kind
• Equitable
• Grit
• Deliver Extraordinary Things

Come help us to build a company that makes a difference, that changes lives, that saves lives.

COVID19

During this global crisis we have erred on the side of caution in our handlings. We closed the office 3 weeks before the lockdown in order to protect our employees. As flexible working has always

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