Know how to ensure customer’s great experience when using advanced technology and empower the team on that mission? Then we might be waiting just for YOU!
We are looking for the proactive Customer Success Specialist to ensure our customers are on their way to improve their metabolic health. You’ll be the integral part of the team that has the responsibility to provide people with actionable health insides based on data.
As a Customer Success Specialist, you’ll get to work on getting direct feedback from the customers even when things are going well! There is always a way to improve, right?
What you’ll do:
- Provide world-class support via emails and chats.
- Be the go-to resource for the customers.
- You are a subject-matter expert to the platform who helps customers to succeed to become power user of the platform.
- Troubleshoot any issues to identify and report bugs.
- Identify trends in feature requests and reporting them to product team.
- Effectively sharing customers’ feedback to the team to improve the customers experience on the go.
- Proactive understanding how customers use the service and what it takes to build a long-lasting relationship and engagement.
Additional tasks:
- Video calls with customers to check the experience of using the app;
- Creating website articles.
Who are we looking for?
We are looking for builders. People with ‘can do-bias for action’ attitude who go above and beyond to solve the hardest problems, to build exceptional products, who are great communicators and make a world a better place through their work.
Requirements
- Native level of English;
- Experience of managing Customer Success tasks on a top priority;
- Preventive healthcare knowledge or good understanding of it;
- Experience showing empathy and being proactive when helping others, either in medical health centers or supporting communities or individuals;
- You are a master of the details, and you dig deep to understand what it takes for all customers to become power users;
- Excellent communication skills and compassion.
Benefits
- Fixed schedule: 12pm8pm EEST Wednesday to Sunday;
- Option to work remotely;
- Compensation in USD (Financial and professional growth);
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Good bonuses for referring friends (referral program);
- SupportYourApp Medical Policy;
- Occasional business trips.
Who are we?
We are SupportYourApp, leading customer support outsourcing company. We work with 31 countries and provide BPO solutions to IT companies in 34 languages. There are amazing startups as well as leaders of the IT industry among our clients. Grab your chance to join them, and send us your CV in English pointing out your outstanding skills.
Visit our website: www.supportyourapp.com