Interim Global Finance Systems Support Lead
Dentons Global, United Kingdom
Job Description
Dentons is currently recruiting an Interim Global Finance Transformation Systems Support Lead to lead a technical systems support team responsible for the support of the Thomson Reuters Elite 3E Practice Management System, which is part of the Firm’s Global Finance (GFT) transformation program.
Key Skills and Experience Required
The successful candidate must have:
- 3+ years experience in leading a technical systems support team
- Demonstrated the development and implementation of a support model (technical and/or business) over 3 times
- Have designed and implemented a support model covering business-critical applications, across multiple regions and timezones
- Skilled in identifying and implementing innovation and improvements in service delivery
- Excellent skills in working with business, technical teams and external vendors
- Excellent documentation skills.
- Definition of the 3E Support Model for the duration of the GFT project implementation and beyond
- Implementation of the 3E Support Model for both global and regional teams during the testing phases to ensure teams are upskilled and ready for Live 3E operations
- Proactively liaise with systems implementer, technical and business leads for the resolution of testing and live operational queries
- Identification and setup of pro-active monitoring solutions
- Training and knowledge transfer from the project teams and systems implementer to ensure knowledge resides within the Dentons support teams
- Ongoing leadership to regional support teams to ensure support is delivered in a consistent and timely manner.
- Ongoing evaluation and improvement of support services, ensuring alignment with Dentons standards and best practices.
- Identification and development of support documentation
- Actively manage support risks
- Effective and timely communication.
Key Areas of Focus
About You
- Highly collaborative and able to work in a global environment, accommodating the different time zones
- Experience working as part of global business and/or technology transformation programs
- Experience of multinational IT and Finance operations and strong knowledge and experience in IT/Finance practices
- Experience of legal finance and practice management systems (especially 3E) and supporting solutions and technologies (time amp; billing) will be highly desirable
- Experience of working within a fast-paced agile / DevOps project and/or operational environment
- Strong organizational and written communication skills
- Strong situational analysis and decision making abilities with experience in balancing technical trade-offs
- Be a team player, able to work effectively at all levels of an organization with the ability to influence others to move toward consensus, and to drive out decisions and recommendations
- Business international level of English both written and oral
- Experienced in creating both functional and non-functional documentation
- You will possess
- Excellent team leadership, communications, influencing, and stakeholder management skills
- Excellent presentation skills with ability to conduct presentations comfortably to large groups
- Experienced user of MS Office suite
- Advanced understanding and involvement in DevOps framework
- Be versed in working across cultures and time-zones
- Bring a technical "toolkit" and share relevant best practice
- Be adept in responding to challenges and issues as they arise
- Be able to thrive working under pressure, and be able to multi-task
- Extensive experience of working with layers of engagement and approval
- Impeccable attention to detail and ability to work with a wide variety of people and projects in a collective and collaborative manner.
Essential Qualifications / Experience
Post-secondary education with a specialization in Information Technology.
Why Dentons is different
The legal profession is changing rapidly and Dentons is leading the way in advancing change for the benefit of clients. We are driven to challenge the status quo, delivering consistent and uncompromising quality and value to our clients in new and innovative ways. With over 17,000 individuals in more than 179 offices the opportunity is huge.
Dentons continues to receive external awards and recognition, including for our continued international expansion over the last 12 months; for ground-breaking innovation through the development of Nextlaw Labs and Nextlaw Global Referral Network; and for success in advising clients across multiple regions. Dentons is also a leader on the Acritas Global Elite Brand Index and a BTI Client Service 30 Award winner.