THG is one of the world’s leading online beauty and well-being retailers, home to premium brands such as lookfantastic, ESPA and Myprotein. Our most recent acquisition, Eclectic Hotels, includes two of Manchester’s most impressive hotels, King Street Townhouse and Great John Street Hotel; both of which will enable us to deliver enhanced customer experiences, host influencer and brand-led events and create engaging content. This acquisition is a fantastic addition to our growing portfolio of luxury Beauty and Wellbeing brands.
Reporting directly to and supporting the FOH Mgr. the role of the Ass. FOH Mgr. is to ensure that you provide a courteous and friendly service to all guests while managing the reception team and ensure all reception duties are carried out on each shift.
To work harmoniously with the FOH Mgr. and all other Department Heads and team members and be available to.
To be focused and attentive to the needs and requirements of both customers and team members; to act and behave professionally at all times, with a sense of urgency, to work with honesty amp; integrity. Consistently strive to maintain the quality of 5 star customer service. Carry out all tasks and procedures fairly and without bias in line with statutory requirements and ensure that customer service and brand standards are delivered in line with the brand and performance objectives of the Hotel.
Requirements
Benefits