Sales Administrator
Biffa Waste Services, United Kingdom
Job Description
Changing the way the world thinks about waste
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 7,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
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A quick look at the role
The Commercial Executive (Sales Admin) is a new role to the business and will support the Regional Commercial Teams in executing Sales and Account Management within the Region. The successful candidate will be based preferably within commuting distance of St Helens or Irlam.
Why it’s an opportunity not to be wasted.
- Working with the new business and account management teams to manage a portfolio of accounts
- Managing against a range of targets to deliver growth, retention and improved profitability in relation to portfolio accounts
- Supporting the new business team in delivering their weekly, monthly and quarterly targets
- Supporting the regional tender requirements
- Dealing with queries and complaints from a variety of customers with a view to getting it right first time and keeping abreast of any changes in company policies and procedures, ensuring the correct advice is offered and procedures followed
- Managing ART logs (Retention logs), QLS logs (Invoice queries) and general customer day to day queries
- Managing and delivering customer MI reports and support the Regional Commercial Manager with their back-office requirements
- Effectively using CRM to enter sales leads, customer contact/interactions and record sales activities in line with the quality guidelines for the department
- Providing admin support and tele-selling for the Business Development Manager Team
- Working with the Account Management and Operational teams to identify creative and innovative solutions which will reduce churn in line with company target
Requirements
- Strong commercial background and awareness
- Ability to manage own workload effectively and efficiently while keeping to strict deadlines
- Proficient user of all Microsoft packages including Excel and Powerpoint
- Highly proactive with a positive approach.
- Well organised with excellent attention to detail
- Willingness to learn new skills
- Articulate and confident with high standards of verbal and written communication
- Ability to work in partnership with internal departments, (potential) customers and other organisations
- Robust and resilient, able to absorb pressure and respond positively
Benefits
And here’s why you’ll love it at Biffa.
- Competitive salary and performance bonus
- Ongoing career development and coaching because if you don’t grow, we don’t grow
- Generous pension scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Bike to work scheme
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Dedicated to diversity.
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.