We are currently recruiting for a Operations Manager to join us at Hale Country Club and Spa, Cheshire's premier health spa. Set in the heart of Cheshire, Hale Country Club and Spa offers exclusivity, unrivalled luxury and class leading facilities. With a state-of-the-art gym, magnificent health spa and sumptuous Japanese fine dining restaurant, nowhere offers more for its members and guests.
This is an operational role managing the successful and efficient day to day operation of the club while taking on the duty management of the club, ensuring our members receive an excellent experience every day. In addition, the role will cover specific responsibilities.
We have some extremely exciting plans in the pipeline for Hale Country Club and the Operations Manager role will play a vital role in helping us achieve our goals.
About THG
THG is one of the world's leading online beauty and wellbeing retailers, home to premium brands such as lookfantastic, ESPA, GlossyBox, and Myprotein; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our 7,000-plus employees represent 66 nationalities and work in offices located in 11 cities around the globe.
Responsibilities
- Regularly acting as Duty Manager, taking accountability for ensuring the smooth operation of the club and ensuring day to day health amp; safety and compliance regulations are adhered to for everyone while delivering an excellent member experience.
- Drive membership headcount and sales adhering to the new member vetting process.
- Working with the Guest Experience Manager to ensure the Membership administration is being managed amp; actioned efficiently.
- Leading the team to deliver compliance and health and safety legislation at all times including full adherence to the completion of daily sweeps, policies, compliance and health and safety audits and following GDPR guidelines.
- Pool plant management amp; coordination with external pool plant management company.
- Maximising the member experience and member participation through great standards and management.
- Walking all areas of the Club ensuring a clean, safe, tidy, efficient and consistent working environment for all, at all times.
- Take responsibility for health and safety and housekeeping for the club to ensure the highest standards are maintained at all times.
- Knowing our club and engaging with members about their activities and seeking ways to improve their experience at every opportunity.
- Taking ownership to resolve member’s queries or complaints.
- Checking weekly updates and cascading to all team members to ensure they are continuously abreast of club and company activations.
- Working with THG Facilities and contractors to ensure consistent delivery of the Service Level Agreements.
- Leading the club opening and closing procedures.
- Creating and implementing department action and improvement plans where required.
- Delivering ad hoc activities as required.
Requirements
- Experience in managing a team in a service led facility
- Experience of duty management responsibilities highly desirable.
- Passionate about customer service.
- Excellent communication and collaboration skills.
- Team player.
- Attention to detail.
- Lead, coach, develop and manage the Club team
- Deal with customer queries and ensure customers have a fantastic customer experience.
- Support the wider business as Duty Manager for the whole Club
Benefits
- Company Bonus Scheme
- Complimentary Hale Country Club and Spa membership
- 50% discount on food purchased within Fuzen at Hale Restaurant and Member's Bar
- THG Staff Discount
- Excellent Company benefits and ongoing training
Unfortunately because of the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven't heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse amp; inclusive environment and hence welcomes applications from all sections of the community.